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Federal Ombudsman Services

Federal Ombudsman Services for PLUS Loan borrowers

Borrowers may contact the Student Financial Assistance (SFA) Ombudsman to informally resolve disputes and problems with their federal parent loans (PLUS). The Ombudsman can help borrowers having problems with their loan servicer or holder.

The Ombudsperson may be contacted by:

PHONE: 1-877-557-2575 or 1-202-377-3800
FAX: 1-202-275-0549
EMAIL: fsaombudsmanoffice@ed.gov
WEB SITE: http://ombudsman.ed.gov
MAIL: U.S. Department of Education
FSA Ombudsman
830 First Street, NE
Washington, DC 20202-5144

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