Online Certificate in Call Center
Certificate - Call Center
Call Center Management Professional Certificate (CCP) is a six-course,
application based, undergraduate level certificate program. Students
enrolled in this program will learn about and develop critical call
center management skills with an emphasis on both strategic and tactical
call center personnel, operations, and customer relationship management.
This program provides the forum for understanding, utilizing, and
capitalizing on emerging trends in the call center environment. The CCP
program also places an emphasis on the call center management body of
knowledge aligned with the core competencies established by Call Center
Industry Advisory Council (CIAC).