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Victim Witness Program Manager

Salary: N/A

DEFINITION: Under general direction, manages the activities of the Victim/Witness Program of the District Attorney's Office, and performs related duties as required.

DISTINGUISHING CHARACTERISTICS: This is a single-position, management classification with responsibility for managing and implementing the county-wide activities of the Victim/Witness Program, including the Victim of Violent Crime advocacy program, Victim of Crime Compensation program, and witness/subpoena coordination activities. This class is distinguished from Victim/Witness Program Supervisor by the Manager's responsibility for the administration and success of programs, whereas the emphasis of the Supervisor class is on supervising the activities of a Victim/Witness branch office.


1. Manages the provision of Victim/Witness Program services, which include: crisis intervention; victim services referrals; support for victims of crime during investigative and judicial processes; explanation of criminal justice system; Victims of Crime Compensation Program application process; and witness/subpoena appearance, coordination, and reimbursement services.
2. Selects, trains, evaluates, and disciplines staff; assigns and reviews work of staff directly and through subordinate supervisor(s); ensures compliance with Civil Service Rules, labor contracts, and employment laws; and coordinates the volunteer program.
3. Develops and implements policies and procedures to meet state mandates for victim services; determines appropriate service levels; reviews and evaluates work processes and overall program performance; makes operational improvements for more efficient and/or effective service delivery; analyzes existing and proposed legislation to ensure program compliance; compiles and interprets demographic, cost, and service delivery data; and prepares statistical and program reports for the County, State, and Federal Government.
4. Prepares on-going and new funding applications; drafts grant and contract narratives; develops and administers program budgets; and monitors grants and contracts for compliance with Federal and State regulations.
5. Meets with court personnel, law enforcement agencies, service providers, government agencies, non-profit agencies, and community groups to develop protocols and enhance services which address the needs of victims; promotes the Victim Witness Program by preparing written articles and by providing oral presentations and training to other agencies and community groups; represents the District Attorney on the statewide Victim Witness Coordinating Council and associated committees to address common issues and determine the direction of state-wide services; and may provide task force leadership for specialized projects.


1. Possession of a bachelor's degree in public or business administration, and one year of supervisory experience in a governmental or community service agency which provides direct services or assistance to victims of crime; or,
2. possession of a bachelor's degree in criminal justice, sociology, or related field and one year of supervisory experience in a governmental or community service agency which provides direct services or assistance to victims of crime, supplemented by management experience or training; or,
3. one year of experience as a Victim/Witness Program Supervisor with Santa Barbara County, supplemented by management experience or training; or,
4. equivalent combination of training, education, and experience that would provide the required knowledge and abilities.

Additional Qualifications: Possession of a valid California Class C Driver's License.

Knowledge of: principles and practices of management, including program planning, implementation, administration, and evaluation; personnel management, supervision, and training techniques; basic math; grant proposal preparation; budgeting techniques; contract administration; automated systems and personal computer applications; qualitative and quantitative data collection, analysis, and presentation techniques; principles and techniques of interviewing and counseling; the criminal justice system; victims' issues and rights; and community resource agencies to assist victims.

Ability to: plan, organize, and manage a County-wide service program; assess the needs of clients under emotional stress and refer to appropriate assistance resource; read, interpret, explain, and apply laws, regulations, and policies pertinent to victim service programs; coordinate interagency efforts; maintain confidentiality of sensitive information; perform basic arithmetic and statistical calculations; collect and analyze data; plan, assign, and evaluate the work of staff; design, present, and evaluate training; communicate effectively both orally and in writing; speak effectively before groups; prepare narrative and statistical reports, manuals, and policies and procedures; input, access, and analyze data using a personal computer; establish and maintain effective working relationships with victims, public agencies, law enforcement, community resource personnel, and the public; make independent decisions; and exercise tact, diplomacy, and independent judgment.

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