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Treasurer-Tax Collector Operations Specialist, Senior

Salary: $19.97-$24.38 hourly / $3,473-$4,240 monthly / Range: 5336

DEFINITION: Under general direction receives and processes treasury deposits, property tax payments and other monies owed the County; collects debts owed to various County departments; performs collection and investigation activities for the secured, unsecured and supplemental tax rolls; responds to property tax and general collection inquiries from the public; assists the supervisor with daily operations of the main division office; coordinates the activities of the departmental branch office; and performs related duties as required.

DISTINGUISHING CHARACTERISTICS: Treasurer-Tax Collector Operations Specialist, Senior is primarily a lead-worker class, however, incumbents may supervise subordinate clerical staff at a branch office or at the main office in the absence of the Treasurer-Tax Collector Operations Supervisor. Incumbents in the Senior class are responsible for either (1) assisting and filling in for the Treasurer-Tax Collector Operations Supervisor in the main branch office, or (2) coordinating the administrative duties of a branch office of the Treasurer/Tax Collector/Public Administrator's Office.

Incumbents in the Treasury-Tax Division are responsible for assisting the Supervisor in planning, administering, and supervising the receipt and processing of all County Treasury deposits, property tax payments, and general collection payments via direct, armored, wire, electronic funds transfer, and credit card transactions.

Incumbents in the Collections Division are responsible for assisting the Supervisor in planning, administering, and supervising collection and investigation activities for the secured, unsecured and supplemental tax rolls as well as court-ordered debts and other general collections; issuing business licenses; and administering the cable television discount program.

Treasurer-Tax Collector Operations Specialist, Senior is distinguished from Treasurer-Tax Collector Operations Supervisor in that the Supervisor is responsible for supervising the daily operation staff of either the Treasury-Tax or the Collections section of the Treasurer/Tax Collector/Public Administrator/Public Guardian's Office.

The Treasurer-Tax Collector Operations Specialist, Senior is distinguished from the Treasurer-Tax Collector Operations Specialist III and the Collections Officer II in that the Treasurer-Tax Collector Operations Specialist, Senior requires a higher degree of technical knowledge, independent judgment and initiative in order to solve operational problems.


1. Assigns and reviews work of staff; provides training to division staff and cross-training to other departmental staff to cover peak periods; coordinates the daily activities of staff to provide adequate daily coverage for all branch office functions; provides input for employee evaluations; and may supervise clerical staff at a branch office.
2. Assists supervisor by reviewing edit reports; preparing financial, statistical or written reports; performing special projects; and may act for the supervisor during the supervisor's absence.
3. May act as branch or division liaison with other departments, financial institutions, title companies, and state agencies.
4. Researches, responds to and resolves complex inquiries referred by staff; provides assistance to staff with complex transactions, conducting field visits on delinquent unsecured and other receivable accounts, seizure of property or assets, skiptracing methods, verification of funds, customer requests, and accounting, posting or cash errors; and provides support to all County departments concerning debt collection, treasury, banking, armored deposits, and system inquiries.
5. Ensues proper operation, repair, and replacement of banking and office machines and building security equipment; issues building security codes; orders and maintains office supply and form inventories; and oversees computer installations and upgrades, troubleshoots software applications problems, and instructs branch office staff on computer operations.
6. Accepts, verifies, reconciles and prepares receipts for Treasury deposits, payments, property tax payments, business license fees, and general debt collection payments made via direct, armored, mail, credit card, electronic fund transfer and wire deposits; balances cash drawers; reconciles balancing discrepancies; and prepares bank deposits and related accounting forms.
7. Responds to phone and walk-in inquiries from property owners, developers and other debtors regarding property tax bills, general collection accounts, and payment plans and options; explains complex laws in understandable terms; researches tax and collection bill issues; and prepares related written correspondence to the public.


1. Four years of progressively responsible clerical experience that included: a combination of cashiering and property tax escrow account duties or debt collections and unsecured tax collection duties and experience with cashiering and remittance processing or debt collection systems currently used by the department; or,
2. one year of experience performing duties equivalent to Treasurer-Tax Collector Operations III or Collections Officer II with Santa Barbara County; or,
3. equivalent combination of training, education, and experience that would provide the required knowledge and abilities.

Additional Qualifications: Possession of a valid California Class C Driver's License is required.

Knowledge of:

Treasury-Tax Division: California State Revenue and Taxation Code, including property tax and collection systems; cash handling practices, procedures, and standards; cash control; transferring of funds; and negotiability of banking instruments.

Collections Division: collection laws; collection practices and techniques; court proceedings as they apply to government agencies; unsecured and supplemental taxes; investigative procedures applicable to collection of delinquent accounts; interviewing techniques; and courtroom etiquette.

Ability to: plan organize and assign work; read, understand, interpret, and apply codes regulations, and procedures; understand transactions and relationships among various documents; reconcile complex accounts; keep accurate records; identify, research, and resolve problems; maintain confidentiality of information; establish and maintain effective working relationships with staff, co-workers, and the public; communicate effectively verbally and in writing; and work independently.

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