Treasurer-Tax Collector Operations Manager
DEFINITION: Under administrative direction, manages the
Operations Division of the Treasurer-Tax Collector/Public
Administrator's Office, and performs related duties as required.
DISTINGUISHING CHARACTERISTICS: This is a single position class that
reports to the Assistant Treasurer-Tax Collector/Public
Administrator. The incumbent is responsible for managing the
Operations Division which includes the treasury deposit, property
tax collection, general collections, bankruptcy, business license,
and Senior Citizens' Cable Television Discount functions for the
This class is distinguished from Treasurer-Tax Collector Operations
Supervisor by its responsibility for ensuring the overall success of
the Operations Division whose functions are implemented directly and
through subordinate supervisors. Furthermore, incumbents in the
Treasurer-Tax Collector Operations Supervisor class are
distinguished by their responsibility for supervising the daily
operations of their respective units.
EXAMPLES OF DUTIES:
1. Directs the activities of the Operations Division, including the
Property Tax Collections, Treasury, General Collections, Business
License, Transient Occupancy Tax, Racehorse Tax, and Senior
Citizens' Cable Television Discount Units; develops the division's
short and long-range work plans; formulates and implements programs,
guidelines, and policies to accomplish division goals; and analyzes
and evaluates management reports to determine the need for new or
modified programs and goals.
2. Reviews and analyzes new and revised federal, state, and local
laws and regulations affecting the division's operations to ensure
the division's activities are in compliance; and ensures each unit's
operations integrate with the division, department, and County's
operations as a whole.
3. Acts as liaison to state and federal agencies and client
departments regarding cash handling, property tax billing, general
collections, and business license issues; represents the division to
the Board of Supervisors, including presenting information and
defending the department's decision to deny business licenses;
testifies as an expert witness in federal bankruptcy court cases;
and resolves complex cash handling, tax, collections, bankruptcy,
and customer service issues and complaints from the public.
4. Oversees the development and ongoing operations of the division's
automated programs and systems; reviews new technology and makes
recommendations for future automation direction; and coordinates
automated systems between the division's units, the department, and
other County departments.
5. Develops and administers the division's budget; monitors revenues
and expenditures; analyzes staffing and expenditure requests; and
recommends reallocation of staff and funds.
6. Interviews, selects, and trains professional, paraprofessional
and clerical staff; establishes performance standards; evaluates
staff performance; and takes disciplinary actions.
EMPLOYMENT STANDARDS: Possession of a bachelor's degree in business
administration, finance, economics, or related field and:
1. four years of professional financial experience with a focus in
treasury and general/tax collections, including two years of
supervisory responsibility; or,
2. two years of experience performing duties equivalent to
Treasurer-Tax Collector Operations Supervisor with the County of
Santa Barbara, including treasury operations and tax collections
3. a combination of training, education, and experience equivalent
to one of the employment standards listed above that provides the
required knowledge and abilities.
Additional qualifications: Possession of a valid California Class C
Driver's License may be required.
Knowledge of: California Revenue and Taxation Codes; accounting,
budgeting, and banking principles and practices; collection law,
practices, and techniques; bankruptcy law applicable to tax and debt
collection; principles and practices of organizational development,
project management, work planning, staffing analysis, and records
management; and principles and practices of personnel management,
including supervision, training, and performance management.
Ability to: learn and apply management practices; analyze problems,
identify solutions, project consequences of proposed actions, and
make and implement recommendations; prepare and administer budgets;
communicate clearly and concisely, both orally and in writing; read,
interpret, explain, and apply complex laws, ordinances, rules, and
regulations; establish and maintain effective working relationships
with staff and members of the public; gain cooperation through
discussion and persuasion; establish procedures, standards, and
controls; plan, direct, and evaluate the work of others; organize,
assign, prioritize, and delegate work; develop and implement
operational and administrative goals, objectives, policies and
procedures; supervise, train, and evaluate personnel; operate a
personal computer; and learn a variety of software applications.