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Treasurer-Tax Collector Operations Manager

Salary: N/A

DEFINITION: Under administrative direction, manages the Operations Division of the Treasurer-Tax Collector/Public Administrator's Office, and performs related duties as required.

DISTINGUISHING CHARACTERISTICS: This is a single position class that reports to the Assistant Treasurer-Tax Collector/Public Administrator. The incumbent is responsible for managing the Operations Division which includes the treasury deposit, property tax collection, general collections, bankruptcy, business license, and Senior Citizens' Cable Television Discount functions for the County.

This class is distinguished from Treasurer-Tax Collector Operations Supervisor by its responsibility for ensuring the overall success of the Operations Division whose functions are implemented directly and through subordinate supervisors. Furthermore, incumbents in the Treasurer-Tax Collector Operations Supervisor class are distinguished by their responsibility for supervising the daily operations of their respective units.


1. Directs the activities of the Operations Division, including the Property Tax Collections, Treasury, General Collections, Business License, Transient Occupancy Tax, Racehorse Tax, and Senior Citizens' Cable Television Discount Units; develops the division's short and long-range work plans; formulates and implements programs, guidelines, and policies to accomplish division goals; and analyzes and evaluates management reports to determine the need for new or modified programs and goals.
2. Reviews and analyzes new and revised federal, state, and local laws and regulations affecting the division's operations to ensure the division's activities are in compliance; and ensures each unit's operations integrate with the division, department, and County's operations as a whole.
3. Acts as liaison to state and federal agencies and client departments regarding cash handling, property tax billing, general collections, and business license issues; represents the division to the Board of Supervisors, including presenting information and defending the department's decision to deny business licenses; testifies as an expert witness in federal bankruptcy court cases; and resolves complex cash handling, tax, collections, bankruptcy, and customer service issues and complaints from the public.
4. Oversees the development and ongoing operations of the division's automated programs and systems; reviews new technology and makes recommendations for future automation direction; and coordinates automated systems between the division's units, the department, and other County departments.
5. Develops and administers the division's budget; monitors revenues and expenditures; analyzes staffing and expenditure requests; and recommends reallocation of staff and funds.
6. Interviews, selects, and trains professional, paraprofessional and clerical staff; establishes performance standards; evaluates staff performance; and takes disciplinary actions.

EMPLOYMENT STANDARDS: Possession of a bachelor's degree in business administration, finance, economics, or related field and:

1. four years of professional financial experience with a focus in treasury and general/tax collections, including two years of supervisory responsibility; or,
2. two years of experience performing duties equivalent to Treasurer-Tax Collector Operations Supervisor with the County of Santa Barbara, including treasury operations and tax collections experience; or,
3. a combination of training, education, and experience equivalent to one of the employment standards listed above that provides the required knowledge and abilities.

Additional qualifications: Possession of a valid California Class C Driver's License may be required.

Knowledge of: California Revenue and Taxation Codes; accounting, budgeting, and banking principles and practices; collection law, practices, and techniques; bankruptcy law applicable to tax and debt collection; principles and practices of organizational development, project management, work planning, staffing analysis, and records management; and principles and practices of personnel management, including supervision, training, and performance management.

Ability to: learn and apply management practices; analyze problems, identify solutions, project consequences of proposed actions, and make and implement recommendations; prepare and administer budgets; communicate clearly and concisely, both orally and in writing; read, interpret, explain, and apply complex laws, ordinances, rules, and regulations; establish and maintain effective working relationships with staff and members of the public; gain cooperation through discussion and persuasion; establish procedures, standards, and controls; plan, direct, and evaluate the work of others; organize, assign, prioritize, and delegate work; develop and implement operational and administrative goals, objectives, policies and procedures; supervise, train, and evaluate personnel; operate a personal computer; and learn a variety of software applications.

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