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Telecommunications Chief

Salary: $27.89-$34.05 hourly / $4,851-$5,922 monthly / Range: 6006

DEFINITION: Under general supervision, supervises the installation and maintenance of the County's electronic telephone system and related equipment; consults with County departments to provide comprehensive telephone services and related training; regularly reviews service levels; plans and implements system changes; and performs other duties as required.

DISTINGUISHING CHARACTERISTICS: This single-position classification in the General Services Department reports to the Communications Manager and is responsible for overseeing the provision of County-wide telephone services.

EXAMPLES OF DUTIES: Supervises the County-wide installation, maintenance, and repair of electronic telephones, switching systems, and related equipment; consults with County departments to meet their telephone system requirements; assists in determining and prioritizing overall service objectives; provides ongoing training in phone operation to County employees; coordinates local telephone company service with County inter-connect switching system and resolves repair disputes; supervises a Departmental Assistant as well as telephone services contractors; performs minor maintenance on PABX and electronic key systems; operates automated telephone management and control system software to identify and correct system problems and change services; study system usage, change services, evaluate need for program changes and generate management reports; analyzes telecommunications network to ensure cost effective operation; assists in preparing bid specifications; analyzes and adjusts service, maintenance, and installation rates; maintains equipment inventory; assists in budget preparation; maintains operational and administrative records.

EMPLOYMENT STANDARDS:

1. Four years of experience in the installation, maintenance, and operation of telephone communication systems and equipment which include at least two years of related supervisory or administrative experience and two years experience with a PABX system; or,
2. a combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.

Knowledge of: electronic office telephone system equipment and capabilities; related installation, maintenance, and repair practices; local telephone company interface equipment and procedures; operation and maintenance practices of PABX and electronic key system, tie lines, OPX circuits, trunk lines, and other equipment; networking and transmission systems; cost analysis and budgeting procedures; principles and practices of employee supervision, evaluation, and training.

Ability to: provide efficient telephone service to County departments utilizing various electronic switching systems, controllers, and user equipment; direct the installation, maintenance, and repair of all related equipment; evaluate and adjust service levels to meet user needs; perform minor PABX equipment maintenance; design and direct user training programs; establish and maintain cooperative working relationships with a variety of technical and administrative staff, employees from other departments, coworkers, and representatives from outside agencies; prepare effective reports; develop comprehensive cost analyses and assist in budget preparation.

Desirable Qualifications: Experience and/or familiarity with IP Telephony technology is highly desirable.
 



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