Salary: $27.89-$34.05 hourly / $4,851-$5,922 monthly /
DEFINITION: Under general supervision, supervises the
installation and maintenance of the County's electronic telephone
system and related equipment; consults with County departments to
provide comprehensive telephone services and related training;
regularly reviews service levels; plans and implements system
changes; and performs other duties as required.
DISTINGUISHING CHARACTERISTICS: This single-position classification
in the General Services Department reports to the Communications
Manager and is responsible for overseeing the provision of
County-wide telephone services.
EXAMPLES OF DUTIES: Supervises the County-wide installation,
maintenance, and repair of electronic telephones, switching systems,
and related equipment; consults with County departments to meet
their telephone system requirements; assists in determining and
prioritizing overall service objectives; provides ongoing training
in phone operation to County employees; coordinates local telephone
company service with County inter-connect switching system and
resolves repair disputes; supervises a Departmental Assistant as
well as telephone services contractors; performs minor maintenance
on PABX and electronic key systems; operates automated telephone
management and control system software to identify and correct
system problems and change services; study system usage, change
services, evaluate need for program changes and generate management
reports; analyzes telecommunications network to ensure cost
effective operation; assists in preparing bid specifications;
analyzes and adjusts service, maintenance, and installation rates;
maintains equipment inventory; assists in budget preparation;
maintains operational and administrative records.
1. Four years of experience in the installation, maintenance, and
operation of telephone communication systems and equipment which
include at least two years of related supervisory or administrative
experience and two years experience with a PABX system; or,
2. a combination of training, education, and experience that is
equivalent to the employment standard listed above and that provides
the required knowledge and abilities.
Knowledge of: electronic office telephone system equipment and
capabilities; related installation, maintenance, and repair
practices; local telephone company interface equipment and
procedures; operation and maintenance practices of PABX and
electronic key system, tie lines, OPX circuits, trunk lines, and
other equipment; networking and transmission systems; cost analysis
and budgeting procedures; principles and practices of employee
supervision, evaluation, and training.
Ability to: provide efficient telephone service to County
departments utilizing various electronic switching systems,
controllers, and user equipment; direct the installation,
maintenance, and repair of all related equipment; evaluate and
adjust service levels to meet user needs; perform minor PABX
equipment maintenance; design and direct user training programs;
establish and maintain cooperative working relationships with a
variety of technical and administrative staff, employees from other
departments, coworkers, and representatives from outside agencies;
prepare effective reports; develop comprehensive cost analyses and
assist in budget preparation.
Desirable Qualifications: Experience and/or familiarity with IP
Telephony technology is highly desirable.