Social Services Supervisor
Salary: $23.52-$28.71 hourly / $4,090-$4,993 monthly /
DEFINITION: Under direction, supervises the work of a unit of
social workers providing social services; plans, develops, and
provides training on social service principles and programs; and
performs related duties as required.
DISTINGUISHING CHARACTERISTICS: This is the first supervisory level
of the social service worker classes. Incumbents supervise employees
providing social services in areas such as foster home licensing,
in-home supportive services, adult protective services, and
employment and training services. Social Services Supervisor I
differs from Social Services Supervisor II in that incumbents at the
II level are assigned supervisory responsibilities over the more
difficult social service areas such as child protective services and
EXAMPLES OF DUTIES:
1. Plans, organizes, and directs a unit of social workers engaged in
assessing clients' needs for social services, counseling clients,
and assisting clients in obtaining social services in accordance
with laws, regulations, and department policies; supervises and
evaluates staff performance; and interviews applicants and makes
recommendations for hire.
2. Reviews cases to ensure timeliness, accuracy, thoroughness, and
compliance with regulations and policies; and confers with staff
regarding issues or problems.
3. Prepares and/or participates in the development of program
services, policies, and procedures; interprets new legislation to
determine impact on operations; and prepares narrative and
statistical reports to communicate information such as service
4. Assists in establishing and maintaining department community
resources network; represents the department in the community; and
speaks before groups on matters related to assignment.
5. Develops special reference and training materials in order to
meet staff training needs; trains staff in areas such as human
behavior, group dynamics, crisis intervention, family dynamics,
problems of aging, and alcohol and drug abuse.
1. Possession of a bachelor's degree including 30 semester or 45
quarter units of course work in social work, psychology, sociology,
child development, or other closely related behavioral sciences; and
three years of professional social service experience in a private
or public agency; or,
2. three years of experience as a Social Services Worker with Santa
Barbara County; or,
3. equivalent combination of education, training, and experience
that would provide the required knowledge and abilities.
Knowledge of: principles and practices of social work including case
management; socio-economic factors affecting independent living and
social functions; goals and limitations of public social services;
socio-psychological aspects of child/elder abuse; counseling and
interviewing techniques including crisis intervention methods; home
and financial management, family planning, medical needs, substance
abuse, and other concerns affecting social functioning; and basic
Ability to: develop goals and objectives; organize and prioritize
work assignments; prepare clear and concise reports and
correspondence using correct grammar, punctuation, and spelling;
comply with, interpret, and explain laws, regulations and
professional practices governing program services and operations;
make decisions independently; deal firmly and fairly with clients of
various socio-economic backgrounds and temperaments; research
regulations, procedures, and/or technical reference materials;
maintain confidentiality of information; recognize and respect limit
of authority and responsibility; determine the appropriate course of
action in emergency or stressful situations; communicate effectively
one-on-one in person and over the phone; prepare and give public
presentations; identify and analyze problems and make viable
recommendations to solve them; resolve conflicts effectively;
establish and maintain rapport with staff, co-workers, and clients;
compile and interpret data to identify trends in service delivery
and recommend appropriate changes.
1. Possession of or ability to obtain a valid California Class C
Driver's License may be required. Independent travel will be
2. Selectees for employment for some positions in this class must,
as a condition of employment, sign a statement agreeing to comply
with Section 11166 of the California Penal Code relating to child
abuse reporting and Section 15630 of the Welfare and Institutions
Code relating to dependent adult abuse reporting.
3. Incumbents may be expected to work outside normal business hours.
Working conditions may involve exposure to communicable diseases
such as tuberculosis.
Knowledge of: function and organization of public assistance and
social service systems; laws, rules, and regulations governing the
operation of social service programs; agency purposes, goals, and
policies; community facilities and resources providing services to
the elderly, people with disabilities, families, and/or children;
employment and training services including career guidance and job
search techniques; gerontology to deal with the ailments and social
issues related to the elderly; and personnel practices including
hiring, counseling, and disciplining employees.
Ability to: plan, train, and supervise the work of others engaged in
professional and technical social work and support activities;
effectively delegate responsibility and authority to others;
evaluate the effectiveness of staff in diagnosing, assessing, and
treating case problems; determine and evaluate levels of individual
and operational performance; secure cooperation and teamwork among
staff; provide effective leadership in staff development and
training; assist in the development and formulation of agency
policy; identify and analyze operational problems and implement
corrective procedural changes; and use personal computer
applications including word processing programs.