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Social Services Supervisor

Salary: $23.52-$28.71 hourly / $4,090-$4,993 monthly / Range: 5664

DEFINITION: Under direction, supervises the work of a unit of social workers providing social services; plans, develops, and provides training on social service principles and programs; and performs related duties as required.

DISTINGUISHING CHARACTERISTICS: This is the first supervisory level of the social service worker classes. Incumbents supervise employees providing social services in areas such as foster home licensing, in-home supportive services, adult protective services, and employment and training services. Social Services Supervisor I differs from Social Services Supervisor II in that incumbents at the II level are assigned supervisory responsibilities over the more difficult social service areas such as child protective services and adoption cases.


1. Plans, organizes, and directs a unit of social workers engaged in assessing clients' needs for social services, counseling clients, and assisting clients in obtaining social services in accordance with laws, regulations, and department policies; supervises and evaluates staff performance; and interviews applicants and makes recommendations for hire.
2. Reviews cases to ensure timeliness, accuracy, thoroughness, and compliance with regulations and policies; and confers with staff regarding issues or problems.
3. Prepares and/or participates in the development of program services, policies, and procedures; interprets new legislation to determine impact on operations; and prepares narrative and statistical reports to communicate information such as service trends.
4. Assists in establishing and maintaining department community resources network; represents the department in the community; and speaks before groups on matters related to assignment.
5. Develops special reference and training materials in order to meet staff training needs; trains staff in areas such as human behavior, group dynamics, crisis intervention, family dynamics, problems of aging, and alcohol and drug abuse.


1. Possession of a bachelor's degree including 30 semester or 45 quarter units of course work in social work, psychology, sociology, child development, or other closely related behavioral sciences; and three years of professional social service experience in a private or public agency; or,
2. three years of experience as a Social Services Worker with Santa Barbara County; or,
3. equivalent combination of education, training, and experience that would provide the required knowledge and abilities.

Knowledge of: principles and practices of social work including case management; socio-economic factors affecting independent living and social functions; goals and limitations of public social services; socio-psychological aspects of child/elder abuse; counseling and interviewing techniques including crisis intervention methods; home and financial management, family planning, medical needs, substance abuse, and other concerns affecting social functioning; and basic math.

Ability to: develop goals and objectives; organize and prioritize work assignments; prepare clear and concise reports and correspondence using correct grammar, punctuation, and spelling; comply with, interpret, and explain laws, regulations and professional practices governing program services and operations; make decisions independently; deal firmly and fairly with clients of various socio-economic backgrounds and temperaments; research regulations, procedures, and/or technical reference materials; maintain confidentiality of information; recognize and respect limit of authority and responsibility; determine the appropriate course of action in emergency or stressful situations; communicate effectively one-on-one in person and over the phone; prepare and give public presentations; identify and analyze problems and make viable recommendations to solve them; resolve conflicts effectively; establish and maintain rapport with staff, co-workers, and clients; compile and interpret data to identify trends in service delivery and recommend appropriate changes.


1. Possession of or ability to obtain a valid California Class C Driver's License may be required. Independent travel will be required.
2. Selectees for employment for some positions in this class must, as a condition of employment, sign a statement agreeing to comply with Section 11166 of the California Penal Code relating to child abuse reporting and Section 15630 of the Welfare and Institutions Code relating to dependent adult abuse reporting.
3. Incumbents may be expected to work outside normal business hours. Working conditions may involve exposure to communicable diseases such as tuberculosis.


Knowledge of: function and organization of public assistance and social service systems; laws, rules, and regulations governing the operation of social service programs; agency purposes, goals, and policies; community facilities and resources providing services to the elderly, people with disabilities, families, and/or children; employment and training services including career guidance and job search techniques; gerontology to deal with the ailments and social issues related to the elderly; and personnel practices including hiring, counseling, and disciplining employees.

Ability to: plan, train, and supervise the work of others engaged in professional and technical social work and support activities; effectively delegate responsibility and authority to others; evaluate the effectiveness of staff in diagnosing, assessing, and treating case problems; determine and evaluate levels of individual and operational performance; secure cooperation and teamwork among staff; provide effective leadership in staff development and training; assist in the development and formulation of agency policy; identify and analyze operational problems and implement corrective procedural changes; and use personal computer applications including word processing programs.

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