Social Services Staff Development Coordinator
Salary: $23.40-$28.57 hourly / $4,070-$4,968 monthly /
DEFINITION: Under general direction, coordinates and supervises
the eligibility training of new and existing staff; coordinates
on-going departmental training efforts in regards to sexual
harassment, cultural sensitivity, and civil rights; develops or
contracts for other specialized training as requested by division
managers and supervisors; and performs other related work as
DISTINGUISHING CHARACTERISTICS: This is a single-position
classification in the Department of Social Services. This class is
distinguished by its responsibility for coordinating the training
efforts of the department, especially in the eligibility divisions.
It is distinguished from the Division Chief to whom it reports by
the Division Chief's responsibility for the oversight and direction
of the Staff Development division. This position is not responsible
for supervising the basic training of professional social workers.
EXAMPLES OF DUTIES:
1. Supervises, assists, and trains subordinate staff in the
preparation of eligibility training programs; hires new staff;
evaluates staff performance and takes corrective action if
2. Identifies program training needs; coordinates with and, when
necessary, utilizes subject matter experts in formulating new or
revised training programs and classes; directs staff responsible for
implementing new or revised training programs; modifies existing
training designs and procedures to meet newly identified learning
needs or to improve present training efforts.
3. Develops and delivers training to departmental staff on sexual
harassment laws and policies, cultural sensitivity, civil rights and
other topics on a regular or as needed basis. Researches and
incorporates new information and training techniques to improve
effectiveness of training.
4. Responds to requests for special training from department
supervisors and managers; supervises the development of specialized
training content and materials; determines whether to use in-house
training staff or outside contractors to provide specialized
training; negotiates contracts with, and coordinates provision of
services from outside trainers.
5. Monitors effectiveness of training by observing training staff
and by consulting with department managers and supervisors regarding
the effectiveness of training efforts; takes corrective action as
6. Maintains files and prepares reports on departmental training
activities; submits required reports to State to justify training
allocation from State.
1. Two years of experience providing eligibility training in
CalWorks, General Relief, Food Stamps, Medi-Cal or other related
program and one year of supervisory experience; or,
2. a combination of training, education, and experience that is
equivalent to the employment standard listed above and that provides
the required knowledge and abilities.
If the year of supervisory experience was obtained as part of the
two years of training experience, no additional experience is
Knowledge of: principles and techniques of employee training;
individual and group teaching methods and aids; adult learning
theory; eligibility determination and eligibility criteria for a
variety of public assistance programs sufficient to develop training
curriculum and materials and to identify training needs; group
dynamics and human behavior; negotiating techniques; principles and
practices of supervision; standard English usage and grammar.
Ability to: communicate effectively both orally and in writing;
analyze information and feedback to evaluate effectiveness of
training efforts; effectively lead group discussions; establish and
maintain effective working relationships with all levels of
department staff and outside vendors and contractors; independently
make decisions and take appropriate action; apply knowledge of
eligibility programs to develop training materials; identify and
resolve problems; prepare clear and accurate written documents and
reports; plan, assign, organize, prioritize, and delegate work of
self and others to accomplish work assignments; evaluate program
changes and their impact on training efforts; train subordinate
staff; establish standard and evaluate performance.