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Social Services Staff Development Coordinator

Salary: $23.40-$28.57 hourly / $4,070-$4,968 monthly / Range: 5654

DEFINITION: Under general direction, coordinates and supervises the eligibility training of new and existing staff; coordinates on-going departmental training efforts in regards to sexual harassment, cultural sensitivity, and civil rights; develops or contracts for other specialized training as requested by division managers and supervisors; and performs other related work as required.

DISTINGUISHING CHARACTERISTICS: This is a single-position classification in the Department of Social Services. This class is distinguished by its responsibility for coordinating the training efforts of the department, especially in the eligibility divisions. It is distinguished from the Division Chief to whom it reports by the Division Chief's responsibility for the oversight and direction of the Staff Development division. This position is not responsible for supervising the basic training of professional social workers.


1. Supervises, assists, and trains subordinate staff in the preparation of eligibility training programs; hires new staff; evaluates staff performance and takes corrective action if necessary.
2. Identifies program training needs; coordinates with and, when necessary, utilizes subject matter experts in formulating new or revised training programs and classes; directs staff responsible for implementing new or revised training programs; modifies existing training designs and procedures to meet newly identified learning needs or to improve present training efforts.
3. Develops and delivers training to departmental staff on sexual harassment laws and policies, cultural sensitivity, civil rights and other topics on a regular or as needed basis. Researches and incorporates new information and training techniques to improve effectiveness of training.
4. Responds to requests for special training from department supervisors and managers; supervises the development of specialized training content and materials; determines whether to use in-house training staff or outside contractors to provide specialized training; negotiates contracts with, and coordinates provision of services from outside trainers.
5. Monitors effectiveness of training by observing training staff and by consulting with department managers and supervisors regarding the effectiveness of training efforts; takes corrective action as required.
6. Maintains files and prepares reports on departmental training activities; submits required reports to State to justify training allocation from State.


1. Two years of experience providing eligibility training in CalWorks, General Relief, Food Stamps, Medi-Cal or other related program and one year of supervisory experience; or,
2. a combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.

If the year of supervisory experience was obtained as part of the two years of training experience, no additional experience is required.

Knowledge of: principles and techniques of employee training; individual and group teaching methods and aids; adult learning theory; eligibility determination and eligibility criteria for a variety of public assistance programs sufficient to develop training curriculum and materials and to identify training needs; group dynamics and human behavior; negotiating techniques; principles and practices of supervision; standard English usage and grammar.

Ability to: communicate effectively both orally and in writing; analyze information and feedback to evaluate effectiveness of training efforts; effectively lead group discussions; establish and maintain effective working relationships with all levels of department staff and outside vendors and contractors; independently make decisions and take appropriate action; apply knowledge of eligibility programs to develop training materials; identify and resolve problems; prepare clear and accurate written documents and reports; plan, assign, organize, prioritize, and delegate work of self and others to accomplish work assignments; evaluate program changes and their impact on training efforts; train subordinate staff; establish standard and evaluate performance.

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