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Social Services Program Analyst

Salary: $23.40-$28.57 hourly / $4,070-$4,968 monthly / Range: 5654

DEFINITION: Under general direction, performs analytical work related to improving the service delivery of various social service programs; develops recommendations regarding changes to current operations, the impact of changes to current operations, and required policies and procedures to implement changes; serves as a technical expert for assigned program; and performs other related duties as required.

DISTINGUISHING CHARACTERISTICS: This is a professional analyst classification found only in the Social Services Department. It is distinguished by its focus on social service programs and service delivery and its role in recommending and developing new policies and procedures for various social services programs. It is distinguished from the Departmental Analyst by that classification's more general knowledge requirements and use throughout the County.

EXAMPLES OF DUTIES:

1. Analyzes new and proposed regulations and determines potential impact on current operations; researches information from other agencies and states to help predict impact; provides feedback to State on proposed regulations; recommends that management either support or oppose a new regulation; develops new policies and procedures and issues administrative directives to implement changes; provides training to program staff; monitors the implementation of new procedures and makes changes as required; ensures that program is in compliance with regulations.
2. Attends meetings with State officials and staff from other counties to hear and provide feedback regarding proposed legislation; analyzes and discusses proposed changes with staff from other counties to issue either a joint or independent opinion to the State; makes recommendations to management to either support or oppose proposed regulations.
3. Analyzes current operations and work flow to ensure program is operating efficiently; identifies problems in process or communication; develops and recommends new policies and procedures; drafts written procedures and administrative directives to implement new procedures and provide clarification to staff regarding proper operational procedures.
4. Provides statistical analysis of the fiscal and staffing impact of program changes and new regulations; recommends changes to staffing levels and provides cost estimates to management for use in planning.
5. Acts as a technical resource for program staff; responds to queries about regulation interpretation, past practice, and implementation; conducts research and provides interpretation of State regulations; contacts State officials for opinions on regulation interpretation; assesses need for additional training; recommends or provides training for program staff; creates new procedures to improve program operations.
6. Assists in the development of performance measures for vendor contracts; reviews performance and budget reports from contractors; identifies inconsistencies or other problems; coordinates with vendors to ensure proper steps are taken to address issues and that an adequate level of service is maintained.
7. Works on a variety of special projects as assigned; on project-by-project basis may provide functional supervision to other staff assigned to the project.

EMPLOYMENT STANDARDS: 60 semester or 80 quarter units of college-level coursework; and,

1. three years of journey-level experience providing direct client services in a human or social services program; or,
2. three years of experience performing duties equivalent to an Eligibility Worker II or Career Employment Specialist II with Santa Barbara County; or,
3. two years of experience performing duties equivalent to a Social Service Worker with Santa Barbara County; or,
4. a combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

Knowledge of: laws and regulations governing social or human service programs and systems; principles and practices of data collection and analysis; standard office computer applications including word processing and spreadsheet software; basic mathematics; standard English usage and grammar; technical report writing methods; research methods and tools.

Ability to: compile and analyze information; identify problems, collect data, establish facts, research and analyze alternative solutions, draw conclusions, and make recommendations; analyze and interpret data, rules, regulations, policies, and procedures; project consequences of actions and recommendations; evaluate services and programs for efficiency and cost effectiveness; work independently, organize and prioritize work assignments; communicate complex information verbally and in writing; prepare and write clear and concise reports, business correspondence, policies, and procedures using correct grammar, punctuation, and spelling; make effective presentations in front of groups; establish and maintain effective working relationships with co-workers, clients, and representatives of other agencies or departments; communicate effectively to convey complex ideas, concepts, and procedures; define data requirements; gather and validate information using independent judgment and statistical techniques; handle multiple and conflicting deadlines.
 



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