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Social Services Information Systems Coordinator, Senior

Salary: $27.86-$34.02 hourly / $4,846-$5,916 monthly / Range: 6004

DEFINITION: Under direction, plans, organizes, coordinates, and supervises the work of staff performing a variety of automated system support, program and policy analysis, and program development functions related to county and statewide automated systems for the Social Services Department; performs project management, contract administration, and a variety of highly complex, specialized analytical, research, and automated system oversight; performs related duties as required.

DISTINGUISHING CHARACTERISTICS: Incumbents in this class supervise the work of other Coordinators and/or other staff involved in system implementation and are responsible for coordination or maintenance or implementation of a large, complex public assistance or social service system.


1. Supervises Information System Coordinators monitoring the overall functioning of statewide automated systems; analyzes, researches, and resolves the more difficult systems problems; reviews documentation and proposals for changes to existing systems and procedures.
2. Coordinates and provides overall project management related to development, implementation, and enhancement of large, complex systems; confers with management, administrative, and line staff to identify needs and determine business requirements; analyzes existing and proposed regulations, evaluates costs and benefits of various options, and makes decisions or recommendations for implementation; prepares implementation plans for system changes and new systems;. facilitates problem resolution, provides follow-up evaluations.
3. Interacts with management, administrative, and line staff in the department and from other agencies to share information and provide an overview of the larger process and goals; represents the department at meetings with other departments and agencies for information sharing and decision making on system design, development and implementation.
4. Prepares and presents budget projection, project objectives, and potential fiscal impacts of project, program, policy, or funding modifications;. prepares advanced planning documents, feasibility studies, cost benefit analyses, and requests for proposals.
5. Coordinates activities between vendors and the County; monitors vendor contracts for computer services to ensure appropriate quality, takes corrective action when necessary.
6. Analyzes and makes recommendations on security issues related to computer systems, monitors security reports to prevent and detect employee fraud.
7. Writes technical specifications for computer systems; writes procedures for operation and maintenance of new and revised computer applications.
8. Trains and coordinates training for staff on new and enhanced systems and procedures.
9. Supervises staff; selects, evaluates, and disciplines staff.


1. Two years of experience performing duties comparable to the Social Services Information Systems Coordinator, Program Assistant or CDS Coordinator which provides knowledge of the legislation, regulations, and procedures related to multiple public assistance OR social service programs, systems analysis, and experience as a user of the welfare OR social service computer systems in the Department; or,
2. equivalent combination of training, education, and experience which would provide the required knowledges and abilities.

Travel through out the county and the state is required. Possession of a valid California Class C driver's licenses may be required for some positions.

Knowledge of: Legislation, regulations, and procedures related to multiple public assistance OR social services programs; application of automation to income maintenance, employment services, OR social service programs, and operations from a user perspective; capabilities of programming, computer hardware and software applications; cost estimation and project management techniques; methods of system diagnostics, error research, and troubleshooting; principles, methods, and techniques of systems analysis, planning, and development; training methods and techniques; principles of effective supervision and personnel management;

Ability to: Plan, organize, manage, and facilitate the accomplishment of multiple priorities and completion of large automation projects; estimate resources and costs; understand all phases of departmental workflow relative to automated system requirements; evaluate and interpret automated information systems from a user perspective; interpret and evaluate program effectiveness; identify, evaluate, and research operational problems, analyze departmental operations and requirements and make independent judgments, draw logical conclusions, make appropriate recommendations, and implement changes; understand, interpret, and apply rules, regulations, ordinances, and legislation which apply to programs administered by the department; read and comprehend written material on a wide variety of technical subjects; enlist the cooperation of, and work effectively with government agencies and other employees; facilitate teams of staff and management in change management and business re-engineering processes; prepare clear, concise, and complete technical reports, contracts, correspondence, presentations, procedures, and documentation; plan, organize, and evaluate the work of subordinate staff; develop and provide effective training; communicate effectively and persuasively, both orally and in writing.

Selectees for positions in this class assigned to Child Welfare Services are subject to fingerprinting for the purpose of a criminal record check as authorized by Section 16501 of the California Welfare and Institutions Code and Section 11105.3 of the California Penal Code.

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