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Social Services Information Systems Coordinator

Salary: $23.99-$29.29 hourly / $4,173-$5,094 monthly / Range: 5704

DEFINITION: Under direction, coordinates the implementation, and/or maintenance of one or more automated public assistance or social service systems for the Social Services Department; performs analysis of public assistance or social service programs/regulations and recommends changes in systems to meet policy and program requirements; provides on-going user and system support by analyzing operations and developing recommendations for operational procedures; troubleshoots system problems; performs related duties as required.

DISTINGUISHING CHARACTERISTICS: Incumbents are required to apply extensive knowledge of multiple public assistance or social service programs, automated public assistance or social service systems, computer hardware equipment, and software applications. Incumbents coordinate system implementation and/or system support.


1. Plans, organizes, and coordinates the implementation and integration of a complex automated public assistance or social service system; analyzes legislation and statewide system changes for impact on departmental operations and makes recommendations for system changes to meet program requirements.
2. Performs project management or system enhancement oversight; monitors the maintenance and enhancement of computer systems to ensure proper functioning; coordinates the installation and testing of software changes and enhancements, and new computer applications; customizes software to meet department needs; makes recommendations to improve system efficiencies.
3. Develops and updates system technical documentation, procedures manuals, and other material for use by staff; assists and trains staff on the use of computer systems; acts as liaison between technical staff and non-technical staff working with programmers, vendors, and computer personnel to improve the effectiveness of the system; facilitates the resolution of hardware/software configuration problems.
4. Coordinates system development and implementation activities with appropriate federal, state, and local agencies; participates as a member of a consortium in the development, design, and implementation of new or revised computer systems and applications; represents the department at meetings with other departments and agencies for information sharing, system improvements, and implementation of changes.
5. Interprets and analyzes project fiscal reports for impact.
6. Performs supervisory duties as assigned.


1. Three years of public assistance or social services experience which provides working knowledge of: federal and state income maintenance and related public assistance programs or social service programs; including two years of experience as a user of automated welfare or social services systems; or,
2. three years as an Eligibility Worker or Social Services Worker; including two years of experience as a user of automated welfare or social services systems in the Santa Barbara County Social Services Department; or,
3. a combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

Additional Requirements: Travel through out the county and the state is required. Possession of a valid California Class C Driver's License may be required for some positions.

Knowledge of: Legislation, regulations, and procedures related to multiple public assistance OR social service programs; application of automation to public assistance OR social service program operations from a user perspective; programming techniques capabilities, computer hardware, software applications, and electronic data communications; basic mathematics; training methods and techniques.

Ability to: Plan, organize, manage, and facilitate the accomplishment of multiple priorities; understand all phases of departmental workflow relative to automated systems requirements; evaluate and interpret automated information systems from a user perspective; interpret and evaluate program effectiveness; identify, evaluate, and research operational problems, analyze departmental operations and requirements and make independent judgments, draw logical conclusions, make appropriate recommendations, and implement changes; understand, interpret, an apply rules, regulations, ordinances, and legislations which apply to programs administered by the department; read and comprehend written material on a wide variety of technical subjects; apply principles of logic to define problems, collect data, establish facts, and draw logical conclusions; analyze operations and business requirements to determine/evaluate technical requirements and to document technical specifications; prepare clear, concise, and complete technical reports, contracts, correspondence, presentations, procedures, and documentation; establish and maintain effective working relationships; communicate effectively and persuasively, both orally and in writing; interpret and develop technical documentation and instructions, and communicate them to non-technical individuals.

Selectees for positions in this class assigned to Child Welfare Services are subject to fingerprinting for the purpose of a criminal record check as authorized by Section 16501 of the California Welfare and Institutions Code and Section 11105.3 of the California Penal Code.

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