Social Services Director
DEFINITION: Under policy direction of the Board of Supervisors
and the County Administrator, defines and implements the direction,
goals, and objectives of the Department of Social Services; serves
as the Chief Operating Officer of the department and holds final
responsibility for the successful operations of the department; and
performs related duties as required.
DISTINGUISHING CHARACTERISTICS: This is an at-will department head
class. The incumbent is exempt from Civil Service and serves at the
pleasure of the Board of Supervisors and County Administrator. This
position is responsible for the executive management and
implementation of all social service programs administered by the
department including, income maintenance, employment services, adult
and child protective services, and supportive social services.
EXAMPLES OF DUTIES:
1. Establishes and promotes the vision and direction of the
Department of Social Services consistent with state and federal
mandates, and the County's strategic plan as approved by the Board
of Supervisors; establishes and implements departmental goals and
objectives; establishes appropriate administrative policies,
services, structures, controls, and reporting systems for the
efficient and effective performance of social service, income
maintenance, employment training, and related functions; determines
types and levels of services to be provided and standards by which
delivery will be evaluated.
2. Reviews and evaluates changes in federal and state laws or
regulations that will impact the delivery of services; in order to
have a voice in shaping proposed changes, builds effective
relationships at the state and federal level and serves as a
3. Formulates and justifies the department's annual budget and
capital projects; ensures budget is administered within
Board-approved guidelines; directs searches for new funding sources
and oversees grant application preparation and negotiation;
advocates to ensure sufficient funding with contacts at the state
and federal level.
4. Forms collaborative relationships with community groups and other
County departments for the efficient and effective delivery of
services; develops programs with partner agencies and groups to
eliminate gaps in services and reduce duplication of offered
services; secures and maintains community support for Social
Services programs; directs contract negotiations with community or
5. Selects, assigns, directs, and evaluates the performance of
subordinate executives and managers; oversees management development
and training programs.
6. Serves on the Children and Families Commission; sits on the
Workforce Investment Board and on the board of the Regional Health
Authority; acts as the appointing authority for the In-Home
Supportive Services Executive Director, the KIDS Coordinator, the
Adult and Aging Network Coordinator, and the Workforce Investment
Board Executive Director.
EMPLOYMENT STANDARDS: Possession of a bachelor's degree in social
work, business or public administration, or a closely related field
1. Significant progressively responsible management or executive
experience in a public social services or similar human services
2. a combination of training, education, and experience that is
equivalent to the employment standard listed above and that provides
the required knowledge and abilities.
Additional Qualifications: This position requires significant travel
between County sites as well as outside the County. A valid
California Class C Driver's License is required.
Knowledge of: federal, state, and local public welfare services
programs and supporting legislation; operations of local government;
modern management theory and practice as related to supervision and
personnel management, government finances, and budget preparation;
principles and practices of performance measurement and process
improvement; principles of public funding; public relations,
community needs, and resources; goals and objectives of employment
and training programs; current developments in the fields of social
services or other similar human services and their impact on the
Department's programs; conflict resolution; principles and practices
of organizational development.
Ability to: plan and administer a large-scale service program;
analyze situations accurately and adopt effective courses of action;
maintain effective internal and external communications; make
effective oral and written presentations; accomplish goals through
subordinate managers; comprehend and interpret complex legislation,
regulations, and rules; enlist cooperation of community
organizations, other agencies, employees, and others; maintain an
effective and professional working relationship with the Board of
Supervisors and other County executives and managers; establish
clear departmental goals and objectives, and follow through on their
attainment; provide leadership to subordinates to enable them to
make decisions and cope with challenges; plan organize, assign,
delegate, and prioritize work.
Desirable Qualifications: A master's degree in social work,
business, or public administration is highly desirable.