Social Service Worker
Salary: $18.79-$22.94 hourly / $3,268-$3,990 monthly / Range:
DEFINITION: Under direction, performs social work; and performs
related duties as required.
DISTINGUISHING CHARACTERISTICS: This class is the entry-level to
professional social service work. Incumbents initially work under
close supervision in a training status and are expected to learn
departmental organization, social service programs, case study
methods, and case work services and to perform without close
supervision within one year. Upon completion of training, incumbents
are expected to perform journey-level social service work.
Incumbents carry a non-complex social service caseload in such areas
as in-home supportive services, foster home licensing, employment
services, general relief, and may perform more difficult social
service work in adoptions and child/elder protective services in a
EXAMPLES OF DUTIES:
1. Interviews clients, family members and other interested parties
to assess needs for social services; gathers and evaluates
information regarding employment history, housing situation,
physical functioning, financial status, capacity for independent
living and availability of domestic services; evaluates clients
concerns and observes behavior; develops service plans and
establishes case files.
2. Counsels clients on available resources, barriers to employment,
independent living skills and other areas involving defined problems
or concerns; explains procedures, rights and responsibilities.
3. Assists clients in identifying and obtaining basic services
needed for independent living; identifies and makes referrals to a
variety of public and community agencies providing food, shelter,
clothing, medical, educational and other services; schedules client
appointments; acts as client advocate in obtaining services.
4. Manages assigned caseload; prepares narrative and statistical
reports, documents and correspondence regarding client status;
documents case files; prepares and serves legal documents; testifies
5. Identifies and assesses suitability of board and care facilities
and foster homes; explains program requirements to potential
licensees; reviews applications of licensees and interviews
potential licensees; conducts on-site visits to assess living
6. Develops service treatment plans, evaluates family behavioral
adjustment and monitors client progress toward delineated
objectives; counsels clients using a variety of counseling
7. In a trainee capacity, investigates reports of child or elder
abuse, neglect and/or exploitation; assesses the degree of immediate
risk to the child/elder and takes necessary action to minimize the
risk; coordinates activity with other involved parties including
relatives, school personnel and officers of the court.
1. Possession of a bachelor's degree including 30 semester or 45
quarter units of course work in social work, psychology, counseling,
sociology, child development, geriatrics, or other behavioral or
health sciences; or,
2. two years of experience equivalent to Eligibility Worker or
Social Services Case Aide with Santa Barbara County, plus 30
semester or 45 quarter units of course work in social work,
psychology, counseling, sociology, child development, geriatrics, or
other behavioral or health sciences related to social work; or,
3. a combination of training and experience that is equivalent to
the experience requirement listed in #2 above; however, candidates
must also possess the 30 semester or 45 quarter units of course work
in a related field of study.
1. Possession of or ability to obtain a valid California Driver's
License may be required.
2. Independent travel, including client transportation, is required.
3. Positions allocated to this class may require bilingual skills.
4. Selectees for employment in this class must, as a condition of
employment, sign a statement agreeing to comply with Section 11166
of the California Penal Code relating to child abuse reporting and
Section 15630 of the Welfare and Institutions Code relating to
dependent adult abuse reporting.
5. Selectees for positions in this class assigned to Child Welfare
Services are subject to being fingerprinted for the purpose of
criminal record clearance, as authorized under Section 11105.3 of
the California Penal Code and Section 16501 of the Welfare and
Knowledge of: basic function of public assistance and social service
systems; the practical application of human behavior and child
development/parenting or aging principles;
socioeconomic/psycho-social factors affecting individual behavior,
independent living social functioning and social abnormalities.
Ability to: learn, apply and explain complex regulations and
policies governing processes of assigned program; interview a
variety of people with diverse socio-economic backgrounds and
temperaments; work independently; understand and follow direction;
listen; cope with unusual life circumstances; manage a caseload and
recall case details; maintain confidentiality of information; write
reports and prepare routine statistical reports; organize and
prioritize work assignments; make decisions and independent
judgments; determine the appropriate course of action in emergency
or stressful situations; understand program objectives in relation
to departmental goals and procedures; deal firmly and fairly with
clients; maintain accurate records and document actions taken;
identify and make referrals to local and regional providers of
social, medical and/or other specialized services; act on behalf of
client to obtain needed services; access and use personal computer
applications in a Windows (or equivalent contemporary operating
system) environment; communicate effectively both verbally and in
writing; establish and maintain cooperative working relationships.