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Senior Services Practitioner

Salary: $22.96-$28.03 hourly / $3,994-$4,875 monthly / Range: 5616

DEFINITION: Under direction, assesses psychosocial status of elderly clients; provides case management services in the Multipurpose Senior Services Program; provides advice and referrals to clients in emergencies; arranges for and monitors health care services; and performs related duties as required.


1. Determines the financial eligibility of elderly clients for senior services programs; interviews clients to determine their psychosocial status and the functional impact of their limitations; develops care plans for clients to assure the provision of a range of required services, such as personal and health care, transportation, and housekeeping assistance; oversees implementation of care plans by paraprofessional staff; may contact service providers such as board and care homes, health care providers, and social service agencies to resolve problems related to service delivery that are referred by subordinate staff; initiates conservatorships and protective payments as necessary; encourages client participation in program; provides clients with information, advice, and referrals to appropriate organizations or agencies if a crisis or short-term need exists.
2. Monitors and prepares annual reports on clients' progress and continued need for services; monitors program budget by reviewing records kept by paraprofessional staff of the type and cost of services provided to clients.
3. Confers with other professional and paraprofessional staff weekly regarding cases; assigns and reviews work of paraprofessional staff; provides input for performance evaluations of paraprofessional staff.


1. Possession of a master's degree in counseling, psychology, gerontology, or social work from an accredited college or university; or,
2. possession of a bachelor's degree in one of the above fields and two years of case work experience with elderly clients.

Knowledge of: case management techniques; common medical terminology; functional impact of physical and mental impairments; interviewing techniques; budget administration.

Ability to: elicit information from clients who may have one or more mental or physical disabilities; evaluate and analyze a variety of data and develop action plans; exercise objectivity and independent judgment; learn eligibility guidelines for a variety of social service programs; perform in stressful situations; prepare written reports; provide direction to others; establish performance standards; establish and maintain working relationships with clients.

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