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Project Manager - Workforce Resource

Salary: N/A

DEFINITION: Under administrative the general direction of the One-Stop System Consortium/Operator, manages Workforce Investment Act (WIA) program operations at countywide Workforce Resource Centers (WRC); coordinates job training and employment activities of multi-disciplinary teams consisting of Workforce Resource (WR) partners; represents Santa Barbara County Workforce Resource to the to the California Office of Workforce Investment, local employer community and the public; supervises and trains staff; and performs other duties as required.

DISTINGUISHING CHARACTERISTICS: Workforce Resource Centers are the WIA One-Stop System centers and are staffed by multi-disciplinary, multi-agency teams of public, private, educational, and community-based organization professionals who provide the expertise and resources necessary to assist (1) employers with their workforce development needs, and (2) job seekers, including displaced and unemployed workers, youth, and the underemployed, achieve self-sufficiency.

On behalf of the System Operator, the Workforce Resource Project Manager manages oversees the countywide One-Stop System and the day-to-day operations of the Santa Maria WRC facility. countywide Workforce Resource Centers. It is distinguished from the Workforce Resource Planning & Evaluation Manager by the latter's responsibility for conducting research and analysis, performing system planning and compliance monitoring, and providing professional staff support to the Workforce Investment Board (WIB) and Youth Council.

Project Managers are further distinguished from departmental managers by their primary assignment of highly skilled and specialized project-management activities. Project Managers are also distinguished from departmental managers by management of multi-disciplinary teams made up of professionals from all sectors of the County, external consultants, citizen participation advisors, members assigned from other governmental agencies, non-profit organizations, and the private sector. Projects typically have: high fiscal impact on or return to the County, extensive involvement with multiple departments addressing county-wide issues, and extensive involvement with the public, federal, state, and local governmental entities.


Manages Oversees the daily activities of the Workforce Resource Centers to ensure operations integrate with WIB goals. Related activities include: developing policies, procedures, and programs to coordinate the provision of WIA core, intensive, and training services among WR partners; creating and managing systems to promote organizational effectiveness; defining directing activities toward meeting the operational objectives, goals, and expected performance of the WR system as defined by the Operator and WIB; partners in conjunction with consortium advisory task force; compiling performance data to verify fund compliance and performance outcomes; preparing written narrative and statistical reports on WIA performance outcomes; developing, negotiating, monitoring, and revising multi-agency memoranda of understanding and space agreements; developing performance measures for County staff; providing support to partners in areas such as personnel, facilities management, providing facility management at the Santa Maria WRC; coordinating public information and marketing activities with the P& E WIA Planning & Evaluation unit; interpreting, automation, workforce investment research, and labor market trends; and interpreting complex policies and regulations for WR partners; and coordinating information technology for the WR System.

Builds, leads, obtains consensus among, and directs a multi-disciplinary team consisting of WR partners in the implementation of WIA job training and employment-related WRC System services. Related activities include: developing a continuous improvement system to improve services to customers and job seekers and to meet the needs of partners and employers; developing interagency policies and procedures; identifying and resolving operational and procedural problems and conflicts; convening and facilitating meetings with the System Operator and Partner Council; WR executives; monitoring the activities of partner staff regarding job seekers moving through the one-stop system of services; encouraging partners through negotiation and mediation to meet WIA performance measures; and assisting the Operator in formulating long-range, strategic plans directed toward expanding partner membership in order to meeting clients' needs.

Represents the WRC to the California Office of Workforce Investment, local WIB, local employers community, other Workforce Investment Areas, and the public. Related activities include: making oral presentations to publicize WRC services and elicit program support and participation; conferring with the economic development community and employers to exchange ideas that will identify their needs of and enable the one-stop system to be responsive; to local employers; acting as liaison between the WRC, WIB, WR partners, WIA Planning and Evaluation unit, and the California Office of Workforce Investment to transmit information and coordinate activities between parties; preparing and providing oral and written reports to the WIB and County Board of Supervisors regarding the status of performance measures and other reporting requirements; and attending conferences and meetings with other WR professionals to share ideas and improve program operations and services.

Supervises professional, paraprofessional, and clerical support staff responsible for carrying out One-Stop System activities, providing labor market, systems administration, marketing, accounting, and clerical services. Related activities include: interviewing, selecting, and training staff; planning, assigning, scheduling, prioritizing, and reviewing work; establishing, communicating, and enforcing performance standards; evaluating staff performance; counseling staff, adjusting employee grievances; recommending and conducting discipline; and supervising work activities of contract and volunteer staff.

Assists Operator in preparing annual program. Prepares fiscal and performance management budgets. Related activities include: authorizing and monitoring overseeing and managing WIA expenditures; reallocating fiscal resources between budget items; analyzing management and financial reports; and preparing grants and contracts to secure special project funding from the California Office of Workforce Investment. preparing and monitoring contracts; and assisting in the preparation of grant applications.


1. Possession of a bachelor's degree in business administration or related field and three years of experience managing employment training or vocational counseling services that included fiscal, project management, facilities management, and team-building responsibilities as well as provided knowledge of the Workforce Investment Act; or,
2. a combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.

Additional Requirements: Possession of a valid California Class C Driver's License is required.

Knowledge of: the Workforce Investment Act; principles and practices of program and project management, group and team dynamics, organizational development, case management, and performance measurement systems; conflict or dispute resolution; team-building techniques; research, analytical, and data collection techniques; budget preparation and control; contract negotiations; principles of public relations, marketing, and facilities management; employment and training assessment systems; vocational counseling concepts; barriers to employment; and principles and practices of supervision, training, and personnel management.

Ability to: manage complex project teams and multi-agency matrix organizations; develop public and private sector partnerships; develop performance driven management systems; learn and apply economic development strategies; coordinate services of and secure teamwork among staff and co-located service agencies; negotiate various agreements and mediate differences between multiple parties; resolve operational and procedural problems and conflicts; establish and maintain effective working relationships; use tact, discretion, and independent judgment in representing the WR System; recognize and respect limit of authority and responsibility; identify local community resources to assist job seekers and employers; work with diverse populations; conduct research; analyze administrative and operational problems; formulate and implement recommendations; read, interpret, analyze data, develop strategies and solutions, and make recommendations; prepare and present clear, concise, and effective oral presentations; prepare a variety of written correspondence and reports; plan, organize, supervise, and evaluate the work of staff; maintain confidentiality of information; supervise and direct work of staff; organize and delegate work; establish standards and evaluate staff performance; and operate a personal computer.

Evidence of: a past track record of being able to work with minimal supervision; independently work long hours, deliver a product on time, within budget, and with sensitivity to the subject matter; extensive initiative and independent judgment; and a strong pro-active, positive leadership experience.

Desirable Qualifications: Experience: managing complex project teams and multi-agency matrix organizations.

Knowledge of: Workforce Investment Act; employment and training assessment systems; vocational counseling concepts and practices; economic development strategies; youth labor laws; barriers to employment; and local community resources to assist job seekers and employers.

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