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Project Manager - Tax System Integration

Salary: N/A

DEFINITION: Under the administrative direction of the Assistant County Clerk-Recorder/Assessor, leads and directs the work of a multi-disciplinary team from multiple departments to coordinate, integrate and interface various property tax systems/programs/processes for the Assessor, Tax Collector, and Auditor-Controller Departments; coordinates the work of other multi-disciplinary teams on other time-limited technical system/program/process improvement projects such as digitalization of documents; and performs related duties as required.

DISTINGUISHING CHARACTERISTICS: This single-position class is primarily responsible for planning, organizing, and directing the implementation of the integrated property tax system and related business process re-engineering. Other projects may also be assigned. Project Managers are distinguished from departmental managers by the primary assignment of highly skilled and specialized project management of time-limited highly technical projects. Project Managers are also distinguished from departmental managers by the management of multi-disciplinary teams made up of professionals from all sectors of the County, external consultants, members assigned from other governmental agencies, non-profit organizations, and the private sector.

EXAMPLES OF DUTIES:

1. Directs and manages a multi-disciplinary team in the development and implementation of plans, goals, objectives, strategies, policies, procedures, and related business re-engineering for the property tax system, document digitalization within the department, development of Web-based products for customers, and other technical projects; develops, implements, and evaluates the future vision and business needs for customer service, infrastructure, and support systems required to drive the new organizational strategy and work processes; develops project schedule and budget and identifies dependencies and critical path; maintains fiscal oversight of the project, including monitoring expenditures, coordinating fiscal needs and allocation/claiming procedural; plans and determines time requirements and allotment of available resources to various phases of the project; procures resources necessary to carry out defined tasks; establishes a work plan and staffing levels for each phase of the project; confers with project staff to outline work plan and to assign duties, responsibilities, and scope of authority; directs and coordinates activities of project personnel to ensure the project progresses on schedule and within the prescribed budget; identifies potential delays and develops mitigation strategies; coordinates project activities with activities of government regulatory and/or other government agencies; coordinates intra- and interdepartmental matters necessary to expedite the project; facilitates and troubleshoots the solution of problems associated with designing, implementing, leading, and completing the project.
2. Establishes and maintains contact with internal and external stakeholders to provide information and ensure their commitment to the re-engineering process and system implementation; confers with management and provides technical advice on the potential impacts of the project on such areas as organization, staffing, procedures, and budget and to assure smooth functioning of newly implemented system and processes; prepares project reports and presentations for upper management, the Board of Supervisors, and other legislative bodies; creates and maintains County-level project control documentation using project management tools; maintains tracking of issues and risks, including approved resolutions and mitigation strategies.
3. Coordinates the selection of project staff; evaluates performance; provides feedback to departmental managers regarding staff performance; identifies staff performance issues and provides assistance in overcoming problem areas; provides training to staff on project management.

EMPLOYMENT STANDARDS:

1. Possession of a bachelor's degree in public or business administration, management of information systems/technology, computer science and significant professional experience in: a) project management of multi-disciplinary team(s) and b) automated system and business process re-engineering planning, development, implementation, and management; or,
2. a combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.

Knowledge of: principles and practices of project management; process engineering and re-engineering techniques and practices; principles and practices of business and public administration; research, analytical, and data collection techniques; principles and practices of management, supervision, performance evaluation, and training; budget administration; management systems and their relationship to general organizational strategy; principles of organizational development; word processing, spreadsheets, and database systems; County organization, structure, values, and culture; principles of implementing change; integrated planning and implementation of technical and organizational system change; performance measurement and benchmarking; network integration, client-server architecture, operating systems, database design, and office automation; negotiation techniques.

Ability to: manage project and multi-disciplinary team activities; direct the flow of multiple projects and tasks simultaneously; build effective and productive teams; establish organizational work group goals; determine courses of action and evaluate the impact of decisions on project activities, timelines, and budget; develop strategies and alternate solutions for resolving issues and mitigating risks; develop cost-effective, performance-driven, management systems; interpret complex government code pertaining to Assessor, Tax Collector and Auditor's Departments; prepare and present clear and concise oral and written communications; prepare a variety of narrative documents, including policy statements, management reports, and correspondence; speak effectively before small and large groups; communicate information about complex technical systems to individuals of varying levels of experience; establish standards and evaluate performance; provide advice and consultation to system users; resolve technical operational and procedural problems and conflicts in an equitable, responsive, but decisive manner; respond effectively to a variety of changing situations, accelerated deadlines, and competing priorities and resources; interpret, manage, and prepare program performance; develop and advocate technology; influence and promote change within an organization and effectively communicate and sell ideas; anticipate controversial issues and political questions and deal with them effectively; develop and implement automation systems; establish and maintain effective working relationships, professional credibility, and trust with system users, specialized technical staff, consultants, other County personnel, and staff from other agencies; exercise tact, discretion and political acumen; elicit information; listen and facilitate effectively.



 



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