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Project Manager - Probation Collections

Salary: N/A

DEFINITION: Under administrative direction, leads and directs a multi-disciplinary team evaluating the current Probation collection system and designing, implementing and managing a new collection system that will increase fines, fees, and restitution collected by the Probation Department. This is an at-will position, exempt from Civil Service provisions. The incumbent serves at the pleasure of the Chief Probation Officer.

DISTINGUISHING CHARACTERISTICS: Project Managers are distinguished from departmental managers by primary assignment of highly skilled and specialized project management of time-limited highly technical projects. Project Managers are also distinguished from departmental managers by management of multi-disciplinary teams made up of professionals from all sectors of the County, external consultants, citizen participation advisors, members assigned from other governmental agencies, non profit organizations, and the private sector.

Responsibilities involve coordinating and managing complex information services including directing and installing a collection system and operations improvement of the Probation Department from initial submittal to completion; coordinating the planning, design, and redevelopment activities associated with private and public collections.


1. Directs and manages a multi-disciplinary team in the development of plans, goals, objectives, policies, and procedures for the evaluation of the current collection systems and the design, implementation and management of a new collections system; develops project schedule and budget; reviews project proposal or plan to determine time requirements and allotment of available resources to various phases of the project; establishes work plan and staffing for each phase of the project, and arranges for recruitment or assignment of project personnel; confers with project staff to outline work plan and to assign duties, responsibilities, and scope of authority; directs and coordinates activities of project personnel to ensure the project progresses on schedule and within prescribed budget; reviews status reports prepared by project personnel and modifies schedule or plan as required; coordinates project activities with activities with government regulatory or other government agencies; coordinates intra and inter departmental matters necessary to expedite the projects; and facilitates and troubleshoots the solution of problems associated with designing, implementing, leading, and completing projects.
2. Establishes and maintains contacts with internal and external stakeholders, boards, committees, and commissions to provide information, garner acceptance and support of the project, and ensure that the project meets customer needs; chairs project management meetings; prepares project reports for the Board of Supervisors, commissions, and other legislative bodies; and prepares press releases, gives interviews to the media to explain the project; serves as the County's principal point of contact for customer's such as developers, property owners and tenants, vendors, builders, citizen groups, and the public responding to inquiries and providing information pertaining to the status of projects undergoing county review.
3. Confers with management and provides technical advice on the potential impacts of the project on such areas as organization, staffing, processes, and budget and to assure smooth functioning of newly implemented systems or procedures.
4. Coordinates selection of project staff; evaluates performance; and provides feedback to departmental managers regarding staff performance.


1. Possession of a Bachelor's degree and significant professional experience in: a) project management of multi-disciplinary team(s), preferably in the public sector or a service-oriented agency in the private sector; and, b) collections field; or,
2. equivalent combination of training, education, and experience which would demonstrate possession of the knowledge, skills, and abilities.

Knowledge of: Principles and practices of project management; and process engineering and re-engineering techniques and practices; principles and practices of generally accepted accounting principles (GAAP), accounts receivable accounting standards, budget principles and revenue estimation; collections principles; automated data systems; principles and practices of business and public administration; research, analytical, and data collection techniques; principles and practices of management, supervision, and training; federal and state regulations related to collections; and budget administration.

Ability to: manage project activities and the activities of multi-disciplinary teams, establish, balance, and adjust priorities; establish and maintain effective working relationships; promote a customer oriented approach towards meeting the needs of the County; develop cost effective, performance driven management systems; prepare and present clear and concise oral and written communications; prepare a variety of narrative documents including policy statements, management reports, and correspondence; speak effectively before small and large groups; establish standards and evaluate performance; provide advice in the consultation to system users; establish and maintain effective working relationships with system users, applicants and reviewers, other County personnel and the public; and review and analyze a variety of technical review comments on projects, and recommend appropriate action; resolve operational and procedural problems and conflicts; respond effectively to a variety of changing situations; interpret, manage, and prepare program performance budgets at the unit, cost center, division, department and project level.

Evidence of: past track record of being able to work with minimal supervision; work long hours, deliver a product on time, on budget and with sensitivity to the subject matter; extensive initiative and independent judgment; and strong pro-active, positive leadership experience.

Desirable Qualifications: A graduate degree in public or business administration or accounting; supervisory experience; experience in the management of information systems, development and installation of collections systems.

Desirable Skills: in identifying systems problems and in recommending corrective actions; coordinating and conducting public meetings.

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