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Medical Social Services Supervisor

Salary: $26.51-$32.36 hourly / $4,610-$5,628 monthly / Range: 5904

DEFINITION: Under general direction, supervises staff providing medical social services to patients, clients, and their families; supervises staff in the Medically Indigent Adult Program (MIA) and Teenage Parenting Program (TAPP); and performs related duties as required.


1. Supervises and evaluates the work of staff; interviews job applicants and selects staff; trains staff in medical social services and various program rules, regulations, and procedures; reviews staff records and case files to ensure adherence to procedures, timely completion of work, or to identify errors or trends.
2. Develops, implements, and ensures adherence to policies and procedures relating to TAPP and MIA programs; compiles and prepares monthly statistics on clients served; prepares correspondence to clients.
3. Interviews and counsels patients, clients, and their relatives to assess their economic, social, and emotional needs, and to provide support; refers patients and clients to community resources; answers questions and resolves problems related to the most difficult cases.
4. Serves on various task forces and community consortiums on medical social work; provides in-service training on program services to staff of other community agencies or County departments.


1. Supervises medical social workers in the clinics and the MIA eligibility unit; reviews staff records and case files to ensure consistency of eligibility determinations.
2. Obtains legal opinions regarding pending legislation, implementation of new regulations, or denials of eligibility; hears and rules on appeals regarding denials of eligibility.
3. Monitors budget expenditures and makes recommendations in regard to present and future budgetary needs.
4. Performs eligibility services in the MIA program and determines clients' eligibility for the MIA program; develops and implements case plans for outpatients in community health clinic.


1. Supervises caseworkers and provides support to staff providing services to teen parents and their families.
2. Consults with caseworkers to solve issues in the most complex cases.
3. Conducts or assists with in-home assessments of clients in order to develop a service plan for clients and to monitor the work of staff.


1. Three years of professional medical social services or social services case work experience, and one year of supervisory experience in any field; or,
2. one year of experience performing duties equivalent to the class of Medical Social Service Worker, Senior with Santa Barbara County, and one year of supervisory experience in any field; or,
3. equivalent combination of training, education, and experience that would provide the required knowledge and abilities.

If the one year of supervisory experience was obtained as part of the three years of medical social service experience, no additional experience is required.

Possession of a Master's Degree in Social Work is desirable. Possession of a valid California Class C Driver's License is required.

Knowledge of: principles and practices of social work; supervisory and training techniques; assessment and treatment methods and techniques; community resources for client referral; health care delivery systems to refer clients; interviewing and counseling techniques; the function of public assistance and social service delivery systems; standard English grammar and usage.

Ability to: assign, coordinate, and evaluate work of staff; prioritize and delegate work; develop treatment plans to resolve identified psychosocial issues; establish rapport with a variety of people from diverse socio-economic and ethnic backgrounds; manage a caseload; establish and maintain cooperative relationships with community groups, resource agencies, and other health care providers and staff; read, interpret, and apply laws and regulations related to medical social services, the TAPP, or MIA program; learn governmental budgeting; prepare clear, concise, and grammatically correct procedures, policies, and correspondence; maintain client confidentiality; maintain impartiality; make independent decisions; represent department with tact and diplomacy.

Desirable Qualifications:

Knowledge of: Medically Indigent Adult or TAPP program regulations (depending on assignment).

Ability to: administer programs including implementing changes, evaluating impacts of legislation, and determining fiscal impacts.

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