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Eligibility Worker

Salary: Eligibility Worker I (#3090)

$14.00-$17.09 hourly / $2,435-$2,972 monthly / Range: 4624

Eligibility Worker II (#3091)

$15.47-$18.88 hourly / $2,690-$3,284 monthly / Range: 4824

DEFINITION: Under supervision, applies regulations and procedures to determine eligibility for public assistance programs and referrals for social services; performs related duties as required.

DISTINGUISHING CHARACTERISTICS: Eligibility Worker I: This is the entry level of this series. Incumbents attend training sessions to learn regulations, work procedures, forms, and structured public contact techniques. Upon completion of classroom training, they are placed in a unit where on-the-job training experience is gained to attain and demonstrate competency in the knowledge and abilities needed for promotion to the full-performance level, Eligibility Worker II. Eligibility Worker I is distinguished from Eligibility Worker II by the need for immediate supervision.

Eligibility Worker II: This is the full-performance working level in the series. This class is distinguished from Eligibility Worker III by the latter's regular assignment to lead the work of others, perform technical audit and case reviews, participate in administrative hearings, or perform temporary assignments in a variety of aid programs requiring an advanced level of technical expertise.

EXAMPLES OF DUTIES:

1. Interviews people of diverse socioeconomic backgrounds and temperaments using a variety of standard interview and interaction techniques to determine eligibility and need for public social programs and services; interviews clients individually and in group settings to obtain required information; explains program requirements and procedures individually and in a group setting.
2. Assists applicants in the completion of applications and declaration forms upon which eligibility decisions are based; elicits information in difficult and emotional situations on such matters as applicant earnings and financial obligations, parental status and living arrangements.
3. Determines program eligibility in accordance with a variety of regulations; computes, with the use of a computerized record keeping system, the amount of aid authorized using all potential income and allowable deductions from earnings; makes computer entries, reads and interprets computer printouts and information on computer screens.
4. Establishes and maintains case files; prepares necessary documentation to initiate, continue and modify public assistance; plans and organizes caseload to ensure that necessary work is completed in accordance with regulations relating to eligibility and timeliness; reviews documentation for accuracy, completeness and consistency; contacts applicants and recipients regarding discrepancies and refers questionable cases to the fraud unit for further follow-up.
5. Provides information and makes routine referrals to resources available through the County and within the community which help meet health, housing and food needs or which provide assistance with employment, child care and transportation; makes referrals to protective services.

EMPLOYMENT STANDARDS:

Eligibility Worker I:

1. Equivalent to graduation from high school and two years of responsible office experience in a contemporary computerized environment, which included considerable public contact responsibilities; or,
2. a combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.

College coursework may be substituted for the required experience on a year-for-year basis.

Eligibility Worker II:

1. Twelve months as an Eligibility Worker in the State of California; or,
2. a combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.

Knowledge of:

Eligibility Worker I: Working knowledge of standard office procedures; work and time management techniques; public contact and communication techniques.

Eligibility Worker II: Considerable knowledge of regulations and procedures governing eligibility determination and granting of aid for assigned program area; interviewing techniques; effective techniques for dealing with people of diverse socioeconomic backgrounds and temperaments, as well as hostile and uncooperative clients; services provided by the County; social service organizations; record maintenance and review; case management techniques.

Ability to:

Eligibility Worker I: Read and understand complex regulations and procedures; learn, apply and explain complex regulations and procedures; access and use personal computer applications in a Windows (or equivalent contemporary operating system) environment; learn and use specialized automated record keeping systems; make arithmetic computations; accurately record information and complete complex forms; learn to conduct skilled interviews to elicit information concerning income, other financial resources and other personal information affecting eligibility; communicate effectively verbally and in writing with persons from a variety of social, cultural, and economic backgrounds; maintain cooperative relationships with applicants and clients in tense and emotional situations; establish and maintain effective working relationships with fellow employees; determine appropriate course of action in emergency or stressful situations; maintain confidentiality of information; budget time, effectively organize, and perform work amid interruptions; learn about and make referrals to other County and local social service agencies.

Eligibility Worker II: Read and understand complex regulations and procedures; apply and explain complex regulations and procedures; access and use personal computer applications in a Windows (or equivalent contemporary operating system) environment; use specialized automated record keeping systems; make arithmetic computations; accurately record information and complete complex forms; conduct skilled interviews to elicit information concerning income, other financial resources and other personal information affecting eligibility; communicate effectively verbally and in writing with persons from a variety of social, cultural, and economic backgrounds; maintain cooperative relationships with applicants and clients in tense and emotional situations; establish and maintain effective relationships with fellow employees; determine appropriate course of action in emergency or stressful situations; maintain confidentiality of information; understand program objectives in relation to departmental goals and procedures; research regulations, procedures and/or technical reference materials; budget time; effectively organize, and perform work amid interruptions; make referrals to other County and local social service agencies.

Additional Requirements: A valid California Class C Driver's License may be required. Bilingual skills may be required. Incumbents may be required to perform civil defense duties.

SUPPLEMENTAL INFORMATION: Selectees must, as a condition of employment, sign statements agreeing to comply with Section 11166 of the California Penal Code relating to child abuse reporting and Section 15630 of the California Penal Code relating to elder abuse reporting.


 



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