EDP Technical Support Manager
DEFINITION>: Under direction, manages the Technical Support
section of the Information Technology Services Division of General
Services, or develops strategic IT plans and standards for the
entire County organization; assesses emerging technologies; and
performs related duties as assigned.
DISTINGUISHING CHARACTERISTICS: The EDP Technical Support Manager is
distinguished from the EDP Systems Programmer III and EDP OA
Specialist II classes by its responsibility for planning and
directing the activities of Technical Support section staff or for
developing Countywide IT strategic plans.
EXAMPLES OF DUTIES:
1. Plans, schedules, coordinates, and reviews the work of Technical
Support staff in activities such as: planning, evaluating, and
scheduling new and revised systems software, procedures, and
equipment; assisting other information technology groups in problem
determination, product selection, and special projects; preparing
operating system control programs and related software.
2. Develops strategic information technology plans for the
Information Technology Services Division to align with the County's
mission and departmental goals; leads customer departments in
developing strategic information technology plans that are
coordinated, compatible, and comprehensive for the entire County;
evaluates and recommends adoption of appropriate emerging
3. Hires or selects staff; trains staff; assigns and reviews work;
may lead project teams; prepares project estimates and progress
reports; provides direct or functional supervision, including
setting performance goals and objectives, evaluating performance, or
giving input to others for purposes of performance evaluation;
counsels staff; and recommends or takes disciplinary action.
4. Prepares and monitors a budget; allocates resources to projects;
negotiates with other managers for resources for multidisciplinary
team projects; works cooperatively with other managers to solve
technological problems and determine appropriate technological
direction for County.
1. Two years of expert-level experience in systems programming or
2. two years of experience performing duties equivalent to the class
of EDP Systems Programmer III or EDP Office Automation Specialist II
with Santa Barbara County that included participation in
enterprise-wide strategic information technology planning; or,
3. a combination of training, education, and experience that is
equivalent to one of the employment standards listed above and that
provides the required knowledge and abilities.
Knowledge of: computer operating systems and computer security;
network routing and protocols; performance and capacity monitoring
and measurement; project planning, management, and reporting; modern
management and supervisory practices; principles of program
Ability to: think strategically; learn about diverse County
operations and processes; anticipate County's technological needs;
maintain knowledge of current and emerging technologies; foster
cooperation among County departments; establish and maintain
effective working relationships with staff and colleagues; persuade
others over whom one has no direct authority; communicate complex
technical information in an understandable way to persons with
limited technological knowledge; plan, assign, review, delegate, and
prioritize work of self and others; gather and analyze data, develop
logical conclusions, and make sound recommendations.
Employment in this class requires successful completion of a