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EDP Technical Support Manager

Salary: N/A

DEFINITION>: Under direction, manages the Technical Support section of the Information Technology Services Division of General Services, or develops strategic IT plans and standards for the entire County organization; assesses emerging technologies; and performs related duties as assigned.

DISTINGUISHING CHARACTERISTICS: The EDP Technical Support Manager is distinguished from the EDP Systems Programmer III and EDP OA Specialist II classes by its responsibility for planning and directing the activities of Technical Support section staff or for developing Countywide IT strategic plans.

EXAMPLES OF DUTIES:

1. Plans, schedules, coordinates, and reviews the work of Technical Support staff in activities such as: planning, evaluating, and scheduling new and revised systems software, procedures, and equipment; assisting other information technology groups in problem determination, product selection, and special projects; preparing operating system control programs and related software.
2. Develops strategic information technology plans for the Information Technology Services Division to align with the County's mission and departmental goals; leads customer departments in developing strategic information technology plans that are coordinated, compatible, and comprehensive for the entire County; evaluates and recommends adoption of appropriate emerging technology.
3. Hires or selects staff; trains staff; assigns and reviews work; may lead project teams; prepares project estimates and progress reports; provides direct or functional supervision, including setting performance goals and objectives, evaluating performance, or giving input to others for purposes of performance evaluation; counsels staff; and recommends or takes disciplinary action.
4. Prepares and monitors a budget; allocates resources to projects; negotiates with other managers for resources for multidisciplinary team projects; works cooperatively with other managers to solve technological problems and determine appropriate technological direction for County.

EMPLOYMENT STANDARDS:

1. Two years of expert-level experience in systems programming or
2. two years of experience performing duties equivalent to the class of EDP Systems Programmer III or EDP Office Automation Specialist II with Santa Barbara County that included participation in enterprise-wide strategic information technology planning; or,
3. a combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

Knowledge of: computer operating systems and computer security; network routing and protocols; performance and capacity monitoring and measurement; project planning, management, and reporting; modern management and supervisory practices; principles of program performance budgeting.

Ability to: think strategically; learn about diverse County operations and processes; anticipate County's technological needs; maintain knowledge of current and emerging technologies; foster cooperation among County departments; establish and maintain effective working relationships with staff and colleagues; persuade others over whom one has no direct authority; communicate complex technical information in an understandable way to persons with limited technological knowledge; plan, assign, review, delegate, and prioritize work of self and others; gather and analyze data, develop logical conclusions, and make sound recommendations.

Employment in this class requires successful completion of a background investigation.
 



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