EDP Supervisor, Operations And Support
DEFINITION: Under direction, coordinates, schedules and
supervises multiple shift operations for the multi-CPU environment
of the Computer Operations Unit of Data Services; acts as primary
contact with both user and internal staff for operations
requirements, equipment installation and configuration, operating
procedures, and training, and to perform related duties as required.
DISTINGUISHING CHARACTERISTICS: This position class reports to the
EDP Operations Manager and is responsible for the supervision of the
activities of a multi-shift operations section and all classes of
Computer Operators. It is distinguished from the EDP Network
Supervisor in that the latter is responsible for the supervision of
the daily activities of network and data communications support.
EXAMPLES OF DUTIES:
1. Schedules, assigns, supervises, and oversees completion of work
of three shifts of operations personnel.
2. Coordinates with user departments for scheduling, problem
resolution, documentation and production control.
3. Makes recommendations for staffing, overtime, and production
support levels and assists in the selection of operations personnel.
4. Establishes, monitors and maintains inventories of equipment,
supplies, forms and other items required for the operations unit.
5. Monitors and ensures environmental control levels and arranges
for appropriate maintenance as required.
6. Develops, maintains and ensures quality control procedures;
develops, reviews and revises all operations related documentation.
7. Determines, establishes, schedules, implements and monitors
training needs of operations staff.
8. Monitors, reports and controls Tape Library and off-site tape
9. Schedules and prepares physical plant, and oversees cabling and
installation of all computer room hardware.
10. Determines, develops, coordinates and implements new or updated
operational policy for specific areas.
11. Reviews and monitors contracts for all operations areas to
ensure that proper service is being provided.
1. Four years of responsible experience in the operation of a medium
to large scale computer system that includes a minimum of two years
lead operator responsibilities (preferably in a multiple shift
2. three years experience performing the duties equivalent to the
class of EDP Computer Operator III with Santa Barbara County; or,
3. a combination of training, education, and experience that is
equivalent to one of the employment standards listed above and that
provides the required knowledge and abilities.
Knowledge of: complex multi-task operating systems such as MVS and
JES and on-line systems such as TSO and CICS; principles and methods
of supervision; procedures for problem analysis and resolution
including abend analysis and recovery; development and maintenance
of inventories and controls; job control language; Personal computer
usage including word processing and customized database packages;
monitoring environmental control levels; forms and expendable
supplies used within operations; data backup, tape library
management systems and reports; quality and production control
development and procedures; characteristics of teleprocessing
equipment and systems; current trends in computer operations
training and automated operations activities; contingency and
disaster planning requirements and test procedures.
Ability to: plan, assign, schedule and supervise work and personnel;
establish proper procedures for accurate problem determination of
teleprocessing and data processing equipment; coordinate and direct
hardware installation and repairs; gather statistics and present
trends, problem areas, and recommend solutions; develop and
implement department procedures including logging and inventory
procedures; prepare reports; evaluate systems monitoring and
operations tools, performs product analysis and recommend vendor
packages to automate operations functions; develop and perform
effective training programs; identify staffing needs and overtime
requirements; interface with senior level staff to determine
requirements, resolve problems and lead action teams; develop and
test contingency plans.
SPECIAL QUALIFICATIONS: Employment in this class requires successful
completion of a criminal background investigation, possession of a
valid California Class C Driver's License, requires availability on
an on-call basis 24 hours per day, and availability to work weekends
on rotational standby duty.