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EDP Office Automation Specialist

Salary: EDP Office Automation Specialist I (#2488)

$33.71-$41.15 hourly / $5,863-$7,158 monthly / Range: 6386

EDP Office Automation Specialist II (#2489)

$36.69-$44.80 hourly / $6,382-$7,791 monthly / Range: 6556

DEFINITION: Under general direction, provides specialized technical support of automated systems for user departments or county-wide application; assists in the development of associated policies and procedures; reviews and makes recommendations regarding technological advancements or changes; and performs related duties as required.

DISTINGUISHING CHARACTERISTICS: The EDP Office Automation Specialist I/II is the flexibly-staffed specialist series within the Office Automation career series. Incumbents, depending on assignment, provide technical support and expertise in Local/Wide Area Networks (LAN/WAN) operating systems and related software, administration, development, application support, and data base management of n-tier and client/server systems. The emphasis of the I, or entry, level is the testing and implementation of large-scale, complex systems; incumbents may perform the full range of duties, including research and product design, on smaller, less complex projects. The II, or journey, level handles a broader range of more complex, large-scale assignments. This series is distinguished from the EDP Office Automation Coordinator series by its behind-the-scenes activity and the latter's emphasis on front-line customer support. This series is distinguished from the EDP Network Technician series by the latter's responsibilities for physical connections and communications technology. This series is distinguished from the Computer Systems Specialist series by the former's sole or primary responsibility for the County network or a county-wide network that is independent from the central County network, supporting applications that are utilized by multiple agencies, and supporting a large number of users, devices and servers over a wide area network (WAN).

EXAMPLES OF DUTIES:

1. Assesses departmental automation needs; assists in communication with vendors and technical evaluation and analysis of products; installs and tests systems, upgrades, consolidations, or conversions; consults with departmental LAN administrators for training, problem resolution, and to provide expertise for informed decision making; provides recovery expertise during emergencies or in case of equipment failure.
2. Identifies, analyzes, and recommends methods of problem resolution for user departments; assists and develops technical end-user documentation for in-house staff and/or departmental customers.
3. Develops and implements appropriate training for in-house automation staff to provide direct support to departments.
4. Regularly attends seminars and reads and evaluates trade journals, vendor reports, and other information sources for emerging technologies; researches products and manufacturers.

The EDP Office Automation Specialist II level also:

1. Depending on area of assignment, assesses county-wide or department-wide automation needs; develops criteria for evaluation of related products or systems; researches, evaluates, recommends, and coordinates installation and testing of systems, upgrades, consolidations, or conversions; makes recommendations for long-range information services planning.
2. Serves as a lead worker for complex projects; organizes, prioritizes, and coordinates work for technical support or office automation staff.

EMPLOYMENT STANDARDS
EDP Office Automation Specialist I:

1. Two years of experience implementing and testing enterprise-wide software and hardware on a large scale (about 15 servers), including one year of direct experience with a large wide area network (about 500 devices); or,
2. two years of experience performing duties equivalent to those of an EDP Office Automation Coordinator, Senior with Santa Barbara County; or,
3. combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

EDP Office Automation Specialist II:

1. Four years of experience that included analyzing, designing, testing, and implementing enterprise-wide software and hardware on a large scale (about 15 servers), including two years of direct experience with a large wide area network (about 500 devices); or,
2. two years of experience performing duties equivalent to those of an EDP Office Automation Specialist I with Santa Barbara County; or,
3. a combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities

EDP Office Automation Specialist I:

Knowledge of: needs assessment and analysis techniques; installation and testing methods for various software products and hardware on a large network (about 500 devices); general concepts of microcomputer technology and administration and related software; IBM Personal Computer (or compatible) hardware and software including (but not limited to) Operating Systems (DOS, WINDOWS, WINDOWS NT, Windows 2000, Windows 2003 and successors, and Linux), Microsoft Office products, Outlook Active Directory; networks (EtherNet); computer communications and protocols (IP); systems analysis methodology; principles of office automation systems; office procedures including business and accounting practices and equipment; training techniques; Local and Wide Area Networks (LAN/WAN) including installation, maintenance, and training; and specific applications of hardware and software for LAN/WAN systems.

Depending on assignment, certain positions in this classification may require additional knowledge of: database design, implementation, and problem resolution; and client/server applications.

Ability to: provide analysis and recommendations for application, problem resolution, and user assistance to user departments for personal computer hardware and software; consult with vendors and departments that require computer equipment; plan work, set deadlines, and communicate effectively as needed to direct special projects; train and instruct others in microcomputer use; reason with abstract concepts; gather, organize and analyze information; develop and maintain effective working relationships with co-workers, vendors and user departments; communicate effectively in oral and written formats; organize the work of self and others; and respond effectively under pressure.

EDP Office Automation Specialist II:
In addition to those listed above:

Knowledge of: systems design, data structures, and development, implementation, testing, installation, and evaluation techniques for enterprise-wide software on a fairly large network (about 500 devices); and security best practices and principles, enterprise threat and vulnerability management, and concepts of firewall and other methods of systems resource protections.

Ability to: design and develop complex, system-wide office automation and support with minimum direction; develop and communicate procedures for the implementation of complex hardware and software; assign work and provide leadership to other technical support personnel.

Both Classes:
Desirable Qualifications: A Bachelor of Science degree in Computer Science, Management Information Systems, CISCO certification or knowledge of CISCO network environment, and/or certification as a Microsoft Certified Systems Engineer is highly desirable.

Supplemental Information: Employment in this class requires successful completion of a criminal background investigation, and may require weekend or off-hours work. Current or excessive use of drugs, sale of drugs, serious criminal history, or deception relating to employment history may bar employment. Performing the essential functions of the class may require incumbents to work in cramped or awkward spaces and positions, and lift objects weighing up to 50 pounds.

 



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