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EDP Office Automation Coordinator, Supervisor

Salary: $32.39-$39.54 hourly / $5,634-$6,878 monthly / Range: 6306

DEFINITION: Under general direction, plans, organizes and supervises the services and staff of the office automation section of the Data Services Division, General Services Department; provides technical support and training in the use of office automation systems and equipment; and performs related duties as required.

DISTINGUISHING CHARACTERISTICS: This is the working supervisory class in the EDP Office Automation Coordinator series. Incumbents are responsible for the supervision of EDP Office Automation Coordinator, and Senior, and the daily activities of the office automation section for selection, installation, maintenance and updating of personal computers county-wide. This class is distinguished from the EDP Office Automation Manager by direct consultation to departments in the purchase, training and use of computer software and hardware, and by the latter's responsibility for overall management and direction of the County's automation services. It is further distinguished from EDP Office Automation Specialist by the supervision of day-to-day operations, and by the latter's responsibility for specialized functions such as Local and Wide Area Networks (LAN/WAN) or data base management.

EXAMPLES OF DUTIES:

1. Plans, organizes, trains, supervises and oversees the services and staff of the Office Automation section engaged in providing technical assistance to departments for office automation; evaluates needs and schedules staff training for changing technologies; assigns and oversees staffing of the Help Desk;
2. Develops, establishes and coordinates user training classes, recommends training policies, training materials, and schedules training classes and instructors; supervises the instruction of trainers; oversees and evaluates training presentations, and instructor performance;
3. Evaluates office automation hardware and software needs of user departments to make recommendations regarding selection of personal computers, installation and use to department management; evaluates new technologies, impacts, and other concerns for design and upgrade of systems county-wide; builds, tests, and installs personal computers; provides telephone assistance to users of personal computers; assists in personal computer database design, trouble shooting, problem determination and implementation solutions for user departments; assists with special projects such as computer conversions and upgrades; provides consulting assistance to Systems Analysts for analysis of departmental personal computer needs; conducts training classes in all aspects of personal computer hardware and software use;
4. Participates in meetings of the Santa Barbara County Micro Users Group and special interest groups and evaluation committees involved with personal computers; provides input and assistance with monthly personal computer newsletter;
5. Orders, tracks and manages all aspects of personal computer acquisition; monitors vendors and contracts for related services; plans computer conversions and upgrades; maintains documentation for personal computers and Local Area Networks (LAN) as well as department computer inventories; acts as LAN administrator for user departments.

EMPLOYMENT STANDARDS:

1. Three years of experience coordinating the purchase and use of personal computers and related equipment with full understanding of DOS operating system and IBM microcomputer software products with one year providing supervision of staff; or,
2. one year of experience performing tasks equivalent to the class of EDP Office Automation Coordinator-II; or,
3. a combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

Knowledge of: general concepts of microcomputer technology and related software; IBM Personal Computer (or compatible) hardware and software including (but not limited to) DOS, networks, Novell Netware, Higgins, Word Perfect, TSO, VTAM, Lotus 1-2-3, Multi-Mate, and DataEase; computer communications including micro to mainframe connections methods used in operation of a mainframe terminal; Local and Wide Area Networks (LAN/WAN); data base design and implementation; systems analysis methodology; principles of office automation systems; office procedures including business and accounting practices and equipment; principles of supervision and training techniques.

Ability to: plan, schedule, supervise and coordinate service staff; develop effective staff training; build, test and install personal computers; assist user departments in problem identification, analysis, and resolution for personal computer hardware and software; develop complex office automation design and support with minimum direction; evaluate and make recommendations for office automation selection, purchase, rental or lease, and installation; order, track and manage personal computer acquisition and vendor contract monitoring for related services; develop and design data bases and problem resolution strategies; plan and coordinate special projects such as computer conversions or upgrades; train and instruct others in microcomputer use; develop, oversee and evaluate training classes for PC users; participate in and make recommendations for various groups and committees; assist in writing and publication of departmental newsletter; reason with abstract concepts; gather, organize and analyze information; develop and maintain effective working relationships with co-workers, subordinate staff and user departments; communicate effectively in oral and written formats; lift approximately 50 pounds.
 



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