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EDP Office Automation Coordinator, Senior

Salary: $29.32-$35.79 hourly / $5,099-$6,225 monthly / Range: 6106

DEFINITION: Under direction, provides technical automation support to county departments in selection, configuration, installation, analysis, and maintenance of automation hardware and software; trains and advises users in the use of microcomputer equipment and programs; provides support for personal computer users; and performs related tasks as assigned.

DISTINGUISHING CHARACTERISTICS: The Office Automation Coordinator class series differs from EDP Systems & Programming Analysts in that emphasis is on assisting County departments in the purchase and use of standard office software, personal computers, and related equipment, while programming classifications regularly perform application computer programming. The series also differs from the EDP Office Automation Specialist in that the latter specializes in Local Area or Wide Area Networks (LAN/WAN) or Data Base Management. The EDP Office Automation Coordinator is the entry level in the series and handles less complex office automation projects, whereas the EDP Office Automation Coordinator, Senior is the advanced working journey level in the series and is expected to perform complex support tasks under minimal supervision.

EXAMPLES OF DUTIES:

1. Evaluates office automation hardware and software needs of departments to make recommendations regarding selection of personal computers, installation and use to department management; builds, tests, and installs personal computers; provides troubleshooting and technical assistance to departmental IT staff; assists in personal computer database design, troubleshooting, problem determination and implementation solutions for user departments; assists with special projects such as computer conversions and upgrades; provides consulting assistance to Systems Analysts for analysis of departmental personal computer needs.
2. Researches, collects data, and analyzes information to make recommendations for County-wide computer training; may conduct training classes or one-on-one training in any aspect of personal computer hardware and software use to user departments and individual staff deemed appropriate; resolves training problems and makes recommendations for program modification based on perceived need.
3. Provides input and recommendations for users groups, special interest groups, and evaluation committees involved with personal computers; provides input and publication assistance with departmental newsletter.
4. Orders, tracks, and manages all aspects of personal computer acquisition; monitors vendors and contracts for related services; plans computer conversions and upgrades; maintains documentation for personal computers and Local Area Networks (LAN) as well as assisting with departmental computer inventories, as requested.

EMPLOYMENT STANDARDS:

1. Two years of experience providing technical support and assistance to users that includes experience with the current industry standard operating system, Microsoft Office products, Microsoft Active Directory server environment, and PC microcomputer software products; or,
2. one year of experience performing duties equivalent to the class of EDP Office Automation Coordinator with Santa Barbara County; or,
3. one year of experience performing duties equivalent to the class of Computer Systems Specialist with Santa Barbara County; or,
4. a combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

Knowledge of: general concepts of microcomputer technology and related software; PC hardware and software including (but not limited to) Windows, current networking technology, Microsoft Active Directory, and Microsoft Office products including Outlook, Word, Excel, Access, and PowerPoint; simple desktop database design and implementation; systems analysis methodology; principles of office automation systems; office procedures including business and accounting practices and equipment.

Ability to: build, test, and install personal computers; assist user departments with identification, analysis, and resolution of problems associated with personal computer hardware and software; provide complex office automation design and support with minimum direction; evaluate and make recommendations for office automation selection, purchase, rental or lease, and installation; order, track, and manage personal computer acquisition and vendor contract monitoring for related services; design and resolve problems for simple desktop databases; plan and coordinate special projects such as computer conversions or upgrades; "lead" or instruct others in microcomputer use; develop, recommend, conduct, and evaluate training classes for PC users; participate and provide input in various groups and committees; assist in writing and publication of technical documents; reason with abstract concepts; gather, organize, and analyze information; develop and maintain effective working relationships with co-workers and user departments; communicate effectively in oral and written formats.

SUPPLEMENTAL INFORMATION: Work in this classification may require such physical exertion as: working in cramped or awkward spaces for prolonged periods, and lifting and carrying equipment weighing up to 50 lbs.
 



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