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EDP Office Automation Coordinator

Salary: $25.24-$30.82 hourly / $4,390-$5,360 monthly / Range: 5806

DEFINITION: Under direction, provides technical automation support to County departments in selection, configuration, installation, analysis and maintenance of automation hardware and software; trains and advises users in the use of microcomputer equipment and programs; provides support for personal computer users; and performs related tasks as assigned.

DISTINGUISHING CHARACTERISTICS: The Office Automation Coordinator class series differs from EDP Programmers in that emphasis in on assisting County departments in the purchase and use of personal computers and related equipment while programming classifications regularly perform mainframe computer programming. The series also differs from the EDP Office Automation Specialist in that the latter specializes in Local Area or Wide Area Networks (LAN/WAN) or Data Base Management. The EDP Office Automation Coordinator is the entry level in the series and handles less complex office automation projects, where the EDP Office Automation Coordinator, Senior in the advanced working journey level in the series and is expected to perform complex support tasks under minimal supervision.

EXAMPLES OF DUTIES:

1. Builds, tests, and installs personal computers; provides telephone assistance to users of personal computers; assists in personal computer trouble shooting, problem determination and implementation solutions for user departments; assists with special projects such as computer conversions and upgrades; assists in the evaluation of office automation hardware and software installation and use to department management; assists in ordering, tracking and managing all aspects of personal computer acquisition; assists with vendor and contract monitoring for related services.
2. Participates in meetings of users groups, special interest groups and evaluation committees involved with personal computers; provides input and assistance with monthly personal computer newsletter.
3. Conducts training classes in all aspects of personal computer hardware and software use.

EMPLOYMENT STANDARDS:

1. One year of experience working with office automation equipment which includes the use of spreadsheets, word processing, data base or other microcomputer software; or,
2. a combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.

Knowledge of: general concepts of microcomputer technology and related software; general principles of office automation systems; office procedures, equipment and inventory control.

Ability to: build, test and install personal computers; assist user departments for identification, analysis, and resolution of problems associated with personal computers hardware and software; handle special projects such as computer conversions or upgrades under direction; participate in and make recommendations for various groups and committees; assist in writing and publication of departmental newsletter; reason with abstract concepts; gather, organize and analyze information; develop and maintain effective working relationships with co-workers and user departments; communicate effectively in oral and written formats; lift approximately 50 pounds; assists in providing office automation installations; order and track personal computer acquisition; monitor vendor contracts for related services; conduct training classes for PC users.

Desirable Qualifications: Experience with DOS operating system and IBM microcomputer software products is highly desirable.
 



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