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EDP Network Technician

Salary: $21.84-$26.67 hourly / $3,799-$4,638 monthly / Range: 5516

DEFINITION: Under supervision, provides Help Desk and related customer support; identifies and resolves problems with a variety of data communication and personal computer equipment throughout the County; plans, installs, and relocates data communication and personal computers; and performs related duties as required.

DISTINGUISHING CHARACTERISTICS: This is the entry level in the EDP Network Technician series. Incumbents at this level are responsible for first-level problem resolution of computer equipment Countywide, working under closer supervision on less complex problems, whereas the II level in the series is the journey level, performing more complex tasks and second-level troubleshooting, as well as evaluating and installing new products.

EXAMPLES OF DUTIES:

1. Provides Help Desk support to departments: receives and logs calls; provides advice, tips, and corrective action to customers; refers difficult calls to other support staff; follows up to advise customers of progress on unresolved problems.
2. Performs basic diagnostic and electrical tests on equipment and components.
3. Receives, inventories, logs, configures, tests, installs, and moves data communication equipment, to support Information Technology projects and in support of customer departments.
4. Responds to repair calls by checking cable connections or performing electrical or other tests to locate source of problems.
5. Performs daily network diagnostic checks to assess network health and determine any outages or areas without proper network connectivity.
6. Installs and labels power and communication cables to equipment, installs and tests data cabling, and labels and documents all installation actions.
7. Performs routine maintenance and cleaning on network devices.
8. Maintains inventory and accounting database for all computer equipment Countywide.
9. Assists Computer Operations staff as needed.

EMPLOYMENT STANDARDS:

1. Six months' experience troubleshooting and installing computer or data communications equipment; or,
2. a combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.

Additional Requirements: Employment in this job classification requires successful completion of a background investigation, possession of a valid California Class C Driver's License, and the availability to work weekends and be on call on a rotating basis.

Knowledge of: data cabling techniques; basic electrical and mechanical principles; procedures to locate data communications equipment problems and perform repairs; Microsoft Office Suite.

Ability to: become familiar with personal computers; perform basic electrical and mechanical installation and repair of data communications wiring; configure computer and data communications equipment; read and interpret basic technical manuals; read and apply electrical diagrams; install and test computer equipment using software commands; understand and follow oral and written directions; maintain records.

Supplemental Information: Performing the essential functions of this job requires the incumbent to lift and carry items weighing up to 40 pounds; to work in tight or awkward spaces, such as under desks; to move back and forth within and between office and equipment rooms; and to see color.
 



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