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EDP Network Supervisor

Salary: N/A

DEFINITION: Under general supervision, plans, schedules, organizes, and directs all network and data communications activities of the Network section; directs network technicians in the design, installation, operation, monitoring, and troubleshooting of hardware and software data communications equipment; provides departmental support for all network communication projects; performs related duties as required.

DISTINGUISHING CHARACTERISTICS: The Network Supervisor is distinguished from Network Technician III in that this single-position classification is responsible for the supervision, direction, and assignment of the Network section. This position defines all network tasks and priorities; provides design, scheduling, and status reporting of all network activities; and supervises the network staff.

EXAMPLES OF DUTIES:

1. Determines requirements, designs, orders, and schedules all County data communications projects, including intrabuilding Cat 5 wiring support, interbuilding wiring using fiber, data communication links, and microwave support; provides design and installation support for 3270 SNA and all other supported protocols.
2. Schedules and directs all equipment installation and troubleshooting tasks performed by network staff; reviews outstanding trouble tickets and other problem reports to direct and prioritize staff; orders all equipment and supplies to support network projects.
3. Leads projects and provides vision and technical direction to oversee and ensure prompt completion of projects by defining task scope and task lists; providing design guidance, implementation and test plans, and other required coordination.
4. Plans, prioritizes, and schedules VTAM and NCP software table changes, control unit customization, LAN and gateway system updates, and other support systems necessary to provide communications; coordinates with and requests access and authorization from state agencies and other providers.
5. Monitors network performance, capacity, history, baseline statistics, and problems, and prepares reports on all areas of network operation; prepares inventory and other utilization and accounting reports.
6. Defines staff training requirements and schedules education, cross-training, policy and procedure review; directs the creation and update of operational and troubleshooting procedures.
7. Directs selected product research and supports other technology and evaluation projects; provides technical and operational support in all areas.

EMPLOYMENT STANDARDS:

1. Four years of experience in network or communications support of data networks, including design and operation of a network with routers, high speed WAN connectivity, hubs, and SNMP-based management systems, that also included experience as a leadworker or project leader; or,
2. two years of experience performing duties equivalent to the class of EDP Network Technician III with Santa Barbara County; or,
3. a combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

Additional Qualifications: Employment in this class requires successful completion of a criminal background investigation, possession of a valid California Class C driver's license, availability to work weekends and be on-call on a rotation basis 24 hours per day, and the ability to see color.

Knowledge of: network planning and capacity management; digital and analog data communications hardware and software products; VTAM and NCP functions; twisted-pair data cabling techniques; Token Ring and Ethernet architecture; WAN protocols such as IP, IPX, ISNA, and NETBEUI; routing and bridging methodologies; SNMP-based network management systems; intelligent hubs and switches; fiber design; and troubleshooting/problem determination procedures.

Ability to: plan and prioritize tasks and coordinate installations; direct and supervise staff; assess and evaluate common network problems in order to determine solutions and corrections; create operational procedures; determine training needs and schedule staff training; analyze performance data to prepare reports showing capacity, growth, and trouble areas; establish and maintain effective working relationships with vendors, communications carriers, and user departments; keep current with new trends in data communications.
 



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