EDP Network Supervisor
DEFINITION: Under general supervision, plans, schedules,
organizes, and directs all network and data communications
activities of the Network section; directs network technicians in
the design, installation, operation, monitoring, and troubleshooting
of hardware and software data communications equipment; provides
departmental support for all network communication projects;
performs related duties as required.
DISTINGUISHING CHARACTERISTICS: The Network Supervisor is
distinguished from Network Technician III in that this
single-position classification is responsible for the supervision,
direction, and assignment of the Network section. This position
defines all network tasks and priorities; provides design,
scheduling, and status reporting of all network activities; and
supervises the network staff.
EXAMPLES OF DUTIES:
1. Determines requirements, designs, orders, and schedules all
County data communications projects, including intrabuilding Cat 5
wiring support, interbuilding wiring using fiber, data communication
links, and microwave support; provides design and installation
support for 3270 SNA and all other supported protocols.
2. Schedules and directs all equipment installation and
troubleshooting tasks performed by network staff; reviews
outstanding trouble tickets and other problem reports to direct and
prioritize staff; orders all equipment and supplies to support
3. Leads projects and provides vision and technical direction to
oversee and ensure prompt completion of projects by defining task
scope and task lists; providing design guidance, implementation and
test plans, and other required coordination.
4. Plans, prioritizes, and schedules VTAM and NCP software table
changes, control unit customization, LAN and gateway system updates,
and other support systems necessary to provide communications;
coordinates with and requests access and authorization from state
agencies and other providers.
5. Monitors network performance, capacity, history, baseline
statistics, and problems, and prepares reports on all areas of
network operation; prepares inventory and other utilization and
6. Defines staff training requirements and schedules education,
cross-training, policy and procedure review; directs the creation
and update of operational and troubleshooting procedures.
7. Directs selected product research and supports other technology
and evaluation projects; provides technical and operational support
in all areas.
1. Four years of experience in network or communications support of
data networks, including design and operation of a network with
routers, high speed WAN connectivity, hubs, and SNMP-based
management systems, that also included experience as a leadworker or
project leader; or,
2. two years of experience performing duties equivalent to the class
of EDP Network Technician III with Santa Barbara County; or,
3. a combination of training, education, and experience that is
equivalent to one of the employment standards listed above and that
provides the required knowledge and abilities.
Additional Qualifications: Employment in this class requires
successful completion of a criminal background investigation,
possession of a valid California Class C driver's license,
availability to work weekends and be on-call on a rotation basis 24
hours per day, and the ability to see color.
Knowledge of: network planning and capacity management; digital and
analog data communications hardware and software products; VTAM and
NCP functions; twisted-pair data cabling techniques; Token Ring and
Ethernet architecture; WAN protocols such as IP, IPX, ISNA, and
NETBEUI; routing and bridging methodologies; SNMP-based network
management systems; intelligent hubs and switches; fiber design; and
troubleshooting/problem determination procedures.
Ability to: plan and prioritize tasks and coordinate installations;
direct and supervise staff; assess and evaluate common network
problems in order to determine solutions and corrections; create
operational procedures; determine training needs and schedule staff
training; analyze performance data to prepare reports showing
capacity, growth, and trouble areas; establish and maintain
effective working relationships with vendors, communications
carriers, and user departments; keep current with new trends in data