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EDP Network And Operations Manager

Salary: N/A

DEFINITION: Under general direction, plans, organizes, and directs the activities and staff of the Network Infrastructure and Network Security group for the Information Technology Services Division of the General Services Department; assesses the needs and priorities for operations, maintenance, and enhancement of the network infrastructure and for network security systems; and performs related duties as required.

DISTINGUISHING CHARACTERISTICS: This single-position class is distinguished from the EDP Network Technician III and EDP Office Automation Specialist II by its responsibility for planning and directing activities of Network and Security staff, including the supervision of staff engaged in designing new network operations and network security systems and maintaining existing systems. The Network Technician III and Office Automation Specialist II are advanced journey-level technical classes that may serve as lead workers but are not assigned overall responsibility for network infrastructure or network security.


1. Plans, organizes, and directs development and enhancement of the network infrastructure and network security systems of the County; plans, evaluates, and schedules the design and implementation of new and revised network infrastructure and network security systems, procedures, and equipment; develops policies and procedures for the operation and security of County computer data centers; assists other Information Technology groups in problem determination, product selection, and special projects.
2. Supervises, trains, and evaluates the performance of staff; plans, assigns, and evaluates work of staff; develops schedules and coordinates workflow; may lead project teams; prepares project performance goals and objectives; prepares project estimates and reports; provides direct and functional supervision, including setting performance goals and objectives; counsels staff; and recommends or takes disciplinary action.
3. Acts as liaison between Information Technology Services and user departments for operations, support levels, resource allocation, security, installations, configurations, and facility preparation planning; monitors all departmental network infrastructure or network security projects to ensure data infrastructure requirements are provided; reviews, evaluates, and plans for technologies and infrastructure configurations with senior staff that will meet the long-term bandwidth, network infrastructure, and network security needs of the County.
4. Establishes policies and procedures for the maintenance of a secure and environmentally sound operation; develops and implements network-related safety and emergency procedures, including disaster recovery plans and procedures.
5. Prepares and monitors a budget; allocates resources to projects; develops and manages service contracts; establishes requirements for inventory and billing of equipment and services.
6. Implements network services over a combination of media; manages and reviews user support activities and monitors problem response and resolutions.


1. Three years of experience that provided expertise in wide-area data networks and/or enterprise network security; or,
2. three years of experience performing duties equivalent to EDP Network Technician or EDP Office Automation Specialist, including participation in Network Infrastructure and Network Security strategic planning, with Santa Barbara County; or,
3. a combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

Additional Information: Employment in this class requires successful completion of a criminal background investigation.

Knowledge of: principles and practices of the operation of redundant/reliable voice/data networks including staffing, operating and preventive maintenance procedures, and problem determination and resolution; principles of voice, video, and data communications networks; voice/data/video convergence technologies; fiber optic technologies; reliable network design, implementation, installation, and configuration; communications connectivity and protocols; contingency planning and testing; project planning, management, and reporting.

Ability to: learn and apply the principles and practices of employee supervision, evaluation, and development; plan, assign, review, delegate, and prioritize work of self and others; learn and apply principles of program performance budgeting; plan and schedule long- and short-term projects and staffing; develop and implement effective training programs and procedures; maintain records and prepare technical reports; assist in the strategic planning of the department; anticipate County technological needs; maintain knowledge of current and emerging technologies; communicate complex technical information in an understandable way to persons with limited technological knowledge; gather and analyze data, develop logical conclusions, and make sound recommendations; foster cooperation among County departments; establish and maintain effective working relationships with staff and colleagues.

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