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Data Processing Manager, Departmental, Senior

Salary: N/A

DEFINITION: Under administrative direction, plans, organizes, and directs the data processing activities and staff for a department that utilizes and maintains multiple computerized information systems; assesses needs and priorities for information systems operation, maintenance, and enhancement; supervises data processing and other staff; and performs related duties as required.

DISTINGUISHING CHARACTERISTICS: This class series is distinguished from the classes of Departmental Data Processing Specialist, Senior and EDP Systems and Programming Analyst, Senior by its broad responsibility for managing the entire data processing function of a department, including the supervision of technical staff engaged in designing new systems and maintaining the programs on existing systems.

Departmental Data Processing Manager, Senior is distinguished from the lower level in the series by its responsibility for larger and/or more complex systems. Factors distinguishing the Senior level class include, but are not limited to: the number of PCs, terminals, and printers managed; the criticality of downtime to departmental operations; the extent of interdepartmental interfaces of the system(s); the number of geographic locations over which the system(s) operate; the hours of operation of the system; the number of staff supervised. Positions allocated to the Senior level will typically have responsibility for a data processing operation characterized by: PCs, terminals, and printers numbering well into the hundreds; several large, complex systems; significant negative impact of downtime on departmental operations; extensive interfacing of the departments systems with the systems or operations of other departments; three or more geographic locations; hours of operation that run 24 hours a day, 7 days a week; a greater emphasis for the manager on strategic planning, supervision, and delegation, rather than on hands-on systems design.


1. Plans, organizes and directs development and enhancement of the data processing systems of a department; consults with others to assess data processing needs and conducts feasibility studies to identify ways of improving the efficiency and effectiveness of data processing services in the department; develops cost estimates for new hardware and software applications.
2. Supervises, trains, and evaluates the performance of staff; plans, assigns, and evaluates work of staff; develops schedules and coordinates work flow.
3. Oversees computer systems operations for the department; directs and assists staff in identification and resolution of problems with systems operations, including: design, production, data communications, LAN administration and operation issues.
4. Administers the implementation of new and revised systems; evaluates program and system designs; identifies and solves complex technical systems problems; develops technical standards and procedures for systems design, maintenance, and operation; designs computer systems, and coordinates installation of hardware, data communications lines/cables, and software.
5. Develops operating policies, procedures and standards; monitors systems performance and documentation; recommends modifications of departmental procedures, operations, and policies so the department may take best advantage of information systems technology to meet departmental goals and objectives.
6. Prepares and administers division budget; prepares fiscal, statistical, and narrative reports related to data processing operations.
7. Acts as liaison between vendors and the department; negotiates and administers contracts; reviews bids and proposals; attends meetings with departmental, County and other agency personnel to share information and coordinate information systems activities.



Three years of supervisory experience in the analysis, design, and implementation of multiple, large, complex computerized information systems; or,

two years of experience performing duties equivalent to a Departmental Data Processing Manager with Santa Barbara County; or,

three years of experience performing duties equivalent to an EDP Systems and Programming Analyst, Senior with Santa Barbara County in a computer environment with multiple, large, complex systems; or,

a combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

Knowledge of: principles and practices of budgeting and personnel management; negotiation techniques; contract administration; standard English usage and grammar; emergency, contingency, and strategic planning; current technology used for automated information storage, processing, and retrieval; data communication technologies; principles and techniques of computer programming and/or systems analysis; basic principles of database design and office automation; capabilities of available computer hardware, commercial software, and networks; principles of operation systems and graphical user interfaces and related software.

Ability to: plan, organize, prioritize, and delegate work; respond to changing needs and balance competing priorities; learn and apply departmental goals and objectives in planning and developing computer information systems; establish standards and evaluate performance; analyze information, develop alternative solutions, project consequences and implement solutions; analyze, develop, and determine appropriateness of computer-based solutions to organizational problems; forecast organizational data processing needs; formulate and modify policies; train and direct professional and other staff; prepare and present reports, proposals, and other information; gain cooperation through discussion and persuasion; establish and maintain working relationships; solve problems and interact with others under stressful circumstances and time pressure; advise and interact with executives, managers, and staff with limited computer knowledge.

Selectees for positions in this class assigned to Child Welfare Services are subject to fingerprinting for the purpose of a criminal record check as authorized by Section 16501 of the California Welfare and Institutions Code and Section 11105.3 of the California Penal Code.

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