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Data Processing Manager, Departmental

Salary: N/A

DEFINITION: Under administrative direction, plans, organizes, and directs the data processing activities and staff for a department that utilizes and maintains multiple computerized information systems; assesses needs and priorities for information systems operation, maintenance, and enhancement; supervises data processing and other staff; and performs related duties as required.

DISTINGUISHING CHARACTERISTICS: This class series is distinguished from the classes of Departmental Data Processing Specialist, Senior and EDP Systems and Programming Analyst, Senior by its broad responsibility for managing the entire data processing function of a department, including the supervision of technical staff engaged in designing new systems and maintaining the programs on existing systems.

Departmental Data Processing Manager, Senior is distinguished from the lower level in the series by its responsibility for smaller and/or more complex systems. Factors distinguishing the two levels include, but are not limited to: the number of PCs, terminals, and printers managed; the criticality of downtime to departmental operations; the extent of interdepartmental interfaces of the system(s); the number of geographic locations over which the system(s) operate; the hours of operation of the system; the number of staff supervised. Positions allocated to this level will typically have responsibility for a data processing operation characterized by: PCs, terminals, and printers numbering approximately one hundred or less; smaller, less complex systems and/or fewer systems; downtime resulting in disruption of work and productivity, rather than in critical interruption of departmental operations or significant losses of revenue; minimal or no interfacing of the department's systems with the systems or operations of other departments; one or two geographic locations; hours of operation that run during the standard workweek; a greater emphasis for the manager on hands-on systems design, rather than on strategic planning, supervision, and delegation.


1. Plans, organizes and directs development and enhancement of the data processing systems of a department; consults with others to assess data processing needs and conducts feasibility studies to identify ways of improving the efficiency and effectiveness of data processing services in the department; develops cost estimates for new hardware and software applications.
2. Supervises, trains, and evaluates the performance of staff; plans, assigns, and evaluates work of staff; develops schedules and coordinates work flow.
3. Oversees computer systems operations for the department; directs and assists staff in identification and resolution of problems with systems operations, including: design, production, data communications, LAN administration and operation issues.
4. Administers the implementation of new and revised systems; evaluates program and system designs; identifies and solves complex technical systems problems; develops technical standards and procedures for systems design, maintenance, and operation; designs computer systems, and coordinates installation of hardware, data communications lines/cables, and software.
5. Develops operating policies, procedures and standards; monitors systems performance and documentation; recommends modifications of departmental procedures, operations, and policies so the department may take best advantage of information systems technology to meet departmental goals and objectives.
6. Prepares and administers division budget; prepares fiscal, statistical, and narrative reports related to data processing operations.
7. Acts as liaison between vendors and the department; negotiates and administers contracts; reviews bids and proposals; attends meetings with departmental, County and other agency personnel to share information and coordinate information systems activities.


1. Five years of increasingly responsible systems analysis and design experience, including some supervisory experience; or,
2. one year of experience performing duties equivalent to an EDP Systems and Programming Analyst, Senior with Santa Barbara County; or,
3. three years of experience performing duties equivalent to a Departmental Data Processing Specialist, Senior with Santa Barbara County in a computer environment with multiple, large, complex systems; or,
4. a combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

Knowledge of: principles and practices of supervision and budgeting; negotiation techniques; contract administration; standard English usage and grammar; current technology used for automated information storage, processing, and retrieval; data communication technologies; principles and techniques of computer programming and/or systems analysis; basic principles of database design and office automation; capabilities of available computer hardware, commercial software, and networks; principles of operation systems and graphical user interfaces and related software.

Ability to: plan, organize, prioritize, and delegate work; respond to changing needs and balance competing priorities; establish standards and evaluate performance; analyze information, develop alternative solutions, project consequences and implement solutions; train and direct professional and other staff; prepare and present reports, proposals, and other information; gain cooperation through discussion and persuasion; establish and maintain working relationships.

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