Computer Systems Specialist, Supervising
Salary: $32.07-$39.15 hourly / $5,578-$6,809 monthly / Range:
DEFINITION: Under general direction, coordinates, schedules, and
supervises the technical support and training provided to
departmental staff using computer equipment and applications on a
wide area network (WAN) or large local area network (LAN); installs,
tests, and resolves problems with computer hardware and software;
adapts existing software to accommodate the database needs of
departments; develops and maintains Intranet and Internet Web sites;
and performs related duties as required.
DISTINGUISHING CHARACTERISTICS: Positions in the Computer Systems
Specialist, Supervising class are responsible for the supervision of
the daily activities of Computer Systems Specialists I/II who
support large groups of users and many different applications and
often serve as a department's principal contact with the County's
central ITS staff and with vendors of specialized software, related
to overall systems needs, design, and operations.
EXAMPLES OF DUTIES:
1. Serves as supervisor and provides direct or functional
supervision over clerical and/or technical staff.
2. Schedules, assigns, supervises, and oversees completion of work
3. Coordinates with user departments for scheduling, problem
resolution, and documentation and production control.
4. Makes recommendations for staffing, overtime, and production
support levels and assists in the selection of staff.
5. Evaluates and resolves user problems; identifies and obtains
appropriate resources for the resolution of complex problems;
corrects routine problems by making minor repairs to computer
equipment and/or entering specialized commands or data into systems;
contacts appropriate resources for additional assistance.
6. Instructs computer system users in the use of computer equipment
and of computer applications; answers questions and assists in
resolving problems regarding the methods and procedures for using
7. Coordinates installation of new hardware/software; installs,
tests, and monitors the operation of computer hardware and software;
configures hardware and software to meet department's needs.
8. Evaluates needs for new and revised systems; identifies possible
improvements in computer systems; makes recommendations for purchase
of new information systems hardware and software; negotiates with
vendors for services and products; oversees work of vendors.
9. Administers LANs/WANs; establishes procedures to back up data
stored in computers and to maintain efficient operation of
LANs/WANs; may serve as department computer access security officer.
10. Provides server support and maintenance; uses various utilities
to trouble-shoot, repair, and check configuration of servers.
11. Adapts existing database software, spreadsheets, and other
programs to best meet departmental or end-user needs.
12. Establishes and maintains internet and intranet web sites and
web pages; provides technical support in creating content areas;
builds on-line forms and connects them to databases; provides
technological solutions that can be applied to the ongoing
development of a department's on-line presence; provides technical
support for automating traditional processes; translates conceptual
web page designs into HTML or script templates.
13. Maintains various records and documentation for department
computer systems; may write straightforward report generation
programs or other simple computer code.
1. Four years of responsible experience in the operation of a
medium- to large-scale system that includes a minimum of one year
lead responsibilities in a) providing direct technical support to
others using computer equipment for office applications on a local
area or wide area network, including desktop configurations;
hardware and software installation, maintenance, and
troubleshooting; user access; and problem-solving; or b) adapting
existing database software, spreadsheets, and other programs to best
meet end user needs; or c) developing and maintaining internet or
intranet web sites; or,
2. three years experience performing the duties equivalent to the
class of Computer Systems Specialist II with Santa Barbara County;
3. a combination of training, education, and experience that is
equivalent to one of the employment standards listed above and that
provides the required knowledge and abilities.
Knowledge of: principles of supervision and training techniques; the
functions and operations of computers, commercial computer software
including database software, and of local area networks (LANs),
including hardware/software installation; web site layout,
composition, design, and management; web site authoring software,
methods for creating dynamic content, and graphics applications
commonly used in web site development; general principles of office
automation, and computer systems analysis; a variety of hardware,
operating systems, and related software used by the hiring
Ability to: plan, schedule, supervise, assign, review, delegate, and
prioritize work of self and others; develop effective staff
training; establish standards and evaluate performance of
subordinates; analyze and resolve user needs and problems; interpret
and apply information from technical manuals; communicate on
technical issues with individuals with varying degrees of computer
familiarity; instruct others in the use of computerized information
systems; adapt existing database software, spreadsheets, and other
programs to best meet departmental or end-user needs create and
update web sites to meet departmental needs; establish and maintain
effective working relationships with department staff, information
technology staff, and contractors; plan, organize, and prioritize
the work of self and others; provide direct or functional
supervision to other departmental staff; develop and maintain
effective working relationships with co-workers, subordinate staff
and user departments; communicate effectively in oral and written