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Community Outreach Coordinator-Animal Health

Salary: $23.45-$28.62 hourly / $4,078-$4,978 monthly / Range: 5658

DEFINITION: Under general direction, coordinates the volunteer program and community outreach efforts of the Animal Health and Regulation division of the Public Health Department; and performs other duties as required.

DISTINGUISHING CHARACTERISTICS: This is a single position classification in the Animal Health and Regulation division of the Public Health Department. It is distinguished from an Animal Control Officer, Supervising by its responsibility for coordinating the countywide volunteer and outreach programs for Animal Health & Regulation.


1. Recruits, interviews, orients, evaluates, places, and schedules prospective volunteers; coordinates volunteer service to help achieve the mission of the department; trains volunteers on their roles and responsibilities in relation to the shelter and other County employees.
2. Confers regularly with staff, volunteer groups, and individuals regarding utilization, training, retention, and evaluation of volunteers; assists in the coordination of public education and prevention programs, including public schools, community groups and the annual rabies clinic; conducts public school education and community group presentations; explains animal control policies and procedures and the role of the Animal Health and Regulation program to the public.
3. Develops and maintains volunteer manuals; provides input on policies and procedures throughout the department; coordinates with staff to meet departmental needs and promote redemptions and adoptions; oversees Animal Health & Regulation's foster care program and ensures accurate record keeping and tracking of animals in foster homes.
4. Coordinates community service workers, student programs, and the general relief programs; plans and executes volunteer activities, recognition, and adoption events; assists with special events throughout the department.
5. Maintains records, correspondence and statistics regarding the volunteer program; responds, over the phone and in writing, to requests for information from the community regarding specific volunteer questions or inquires about court-ordered or school community service work.
6. Writes and submits reports regarding current and proposed volunteer programs, incident or disciplinary reports, and recommendations for proposed outreach activities and programs.


1. Two years of experience in animal welfare or animal control work at an animal shelter or veterinary hospital; or,
2. one year of experience performing duties equivalent to the class of Animal Control Officer II with Santa Barbara County; or,
3. a combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

Additional Qualifications: Possession of a valid California Class C Driver's License. Incumbents may be required to work outside of normal business hours and/or work an irregular schedule as required.

Knowledge of: animal handling techniques; behavior patterns of small domestic animals; proper procedures for the care and maintenance of animals housed in an animal shelter; common diseases and injuries in dogs, cats, and rabbits; breed identification; basic arithmetic; use of standard office automation software; proper English usage, grammar, and spelling; report, correspondence, and procedure writing techniques; training techniques; euthanasia methods and techniques; conflict resolution techniques.

Ability to: plan, schedule, and direct the work of volunteers; train and evaluate volunteers; communicate both verbally and in writing; explain, apply, and enforce rules and regulations; prepare various reports using proper English grammar; obtain cooperation and compliance from members of the public; exercise tact and independent judgment; present a positive public image; establish and maintain effective relationships with the public, volunteers, and staff; handle animals in a safe and humane manner; recognize diseased or injured animals; make mathematical computations; speak before large and small groups; tolerate stress; safely drive a vehicle; collect and evaluate data, draw conclusions, and make recommendations; and work independently.

Desirable Qualifications: Supervisory experience or experience leading the work of others.

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