Communications Dispatcher Supervisor
Salary: $26.11-$31.88 hourly / $4,542-$5,545 monthly / Range:
DEFINITION: Under general direction, supervises the operations
and staff of the County's Public Safety Dispatch Center; and
performs other duties as assigned.
DISTINGUISHING CHARACTERISTICS: This class is found exclusively in
the County Public Safety Dispatch Center. It is distinguished from
the class of Communications Dispatch Manager by the Supervisor's
focus on supervising dispatchers and Center operations, while the
Manager has broad administrative responsibilities including budget
preparation and serving as liaison with outside agencies and
EXAMPLES OF DUTIES:
1. Supervises the work of Communications Dispatchers in the Public
Safety Dispatch Center; assigns, evaluates, and disciplines staff;
ensures staff compliance with Center and user-agency and
affiliated-agency policies and procedures.
2. Supervises and evaluates the work of Communications Training
3. Designs, and directs the preparation of training manuals and
other reference materials necessary to support the work of the
4. Ensures the operational readiness of equipment related to the
9-1-1 emergency telephone system, user and affiliated agency radio
systems, and the Department's computer-aided dispatching system.
5. Makes minor repairs to communications systems or analyzes
problems and makes referrals to appropriate sources of service.
6. May perform duties of Communications Dispatchers in a back-up
1. Three years of dispatching experience in an emergency or public
safety dispatch center, including two years of journey-level or
lead-worker experience that included a minimum of 480 hours of
experience training entry-level dispatchers; or,
2. two years of experience performing duties equivalent to the class
of Communications Dispatcher II with Santa Barbara County, including
a minimum of 480 hours of experience training entry-level
3. a combination of training, education, and experience that is
equivalent to one of the employment standards listed above and that
provides the required knowledge and abilities.
Additional Qualifications: May be assigned to rotating or night
Knowledge of: terminology, codes, and procedures used in public
safety dispatching; telecommunications, computer, electronic,
microwave, and radio systems used in dispatching; applicable laws
regulating radio and telecommunications operations and public safety
dispatch; Federal Communications Commission requirements for public
safety dispatch centers; the functions of public safety agencies;
principles and practices of effective training.
Ability to: plan, organize, assign, prioritize, and delegate the
work of self and others; learn and apply sound supervisory
principles and practices; set performance standards; review and
evaluate the work of others; use sound judgement in reacting
quickly, effectively, and calmly in emergency situations;
understand, interpret, explain, and apply rules, regulations, and
applicable laws; work well with other departmental and outside
agency personnel; communicate effectively, orally and in writing.