Communications Dispatch Manager
DEFINITION: Under general direction, manages the operation of the
County's Public Safety Dispatch Center; coordinates the operation of
the center with other user agencies; performs related duties as
DISTINGUISHING CHARACTERISTICS: This single position class is found
in the Public Safety Dispatch Center. It is distinguished from
Communications Dispatch Supervisor by the Manager's focus on
developing policies and procedures for the Center and by the
Manager's role as liaison with other user agencies and government
entities on communications issues. This class is further
distinguished from the Communications Dispatch Supervisor by the
latter's emphasis on supervising dispatchers and the daily
operations of the Public Safety Dispatch Center. The Manager is a
civilian exempt employee who reports to the designated Sheriff's
Administrative Lieutenant on matters of concern to the Department
regarding the Public Safety Dispatch Center.
EXAMPLES OF DUTIES:
1. Directly or through subordinate supervisors, organizes and plans
the work of the Public Safety Dispatch Center.
2. Supervises and evaluates the work of Communications Dispatch
3. Develops on-going fiscal plans and prepares annual budget for the
4. Meets with representatives of user agencies and affiliates to
ensure that Center operations reflect their policies and standards
and respond to their needs.
5. Responds to citizens' concerns about public safety and emergency
6. Acts as liaison between user agencies, affiliated agencies, and
other local, state and federal agencies in matters related to
emergency communications and public safety dispatching.
7. Ensures, directly or through subordinate supervisors, security of
access to restricted telecommunications terminals.
8. Maintains knowledge of ongoing technical and legal developments
and meets with representatives of local, state, and federal
governments to guarantee the Center's ability to meet current and
future needs and ensure compliance with applicable laws concerning
emergency communications, telecommunications, training, and other
areas relating to public safety dispatch.
9. Meets with technical system vendors to upgrade or replace
equipment as needed.
1. Five years of dispatching experience in an emergency or public
safety dispatch center, including two years of supervisory
dispatching experience and experience using Computer Assisted
Dispatch (CAD) systems; or,
2. two years of experience performing duties equivalent to the class
of Communications Dispatch Supervisor with Santa Barbara County; or,
3. a combination of training, education, and experience that is
equivalent to one of the employment standards listed above and that
provides the required knowledge and abilities.
Knowledge of: the operations of complex 9-1-1 or other multi-agency,
multi-discipline public safety dispatching centers or emergency
communication systems; the use of Computer Assisted Dispatch
systems; the operations of fire, law enforcement, medical, and other
public safety agencies and their affiliates; current and pending
technical developments and issues relating to telephone,
telecommunications, and radio systems; technical systems and
terminology related to public safety dispatch operations; federal,
state and local laws and regulations related to public safety
dispatch operations; pending issues pertaining to public safety
dispatching and the functioning of radio, telephone and computer
systems; principles and practices of supervision, budget preparation
Ability to: develop and implement appropriate goals, objectives,
policies, procedures, and work standards related to public safety
dispatch operations; establish and maintain working relationships
with public agencies, regulatory bodies, other County employees, and
members of the community; research, analyze, and develop solutions
to administrative and technical problems; prepare and administer
budgets; train, supervise, and evaluate staff; represent the
department with tact and diplomacy.
Desirable Qualifications: Prior experience using an ESRI CAD system
is highly desirable.