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Child Support Services Director

Salary: N/A

DEFINITION: Under administrative direction, plans, organizes, manages, and directs the operations of the Department of Child Support Services; and performs related duties as required.

DISTINGUISHING CHARACTERISTICS: This is an at-will, department head class. The incumbent is exempt from Civil Service and serves at the pleasure of the County Executive Officer. The incumbent also works closely with the California Department of Child Support Services and is responsible for the overall program and administrative operations of the County's Department of Child Support Services, consistent with state and federal regulations.


1. Directs staff in the planning and coordination of the Countywide child support program, including: establishment of paternity and court orders for child support, performance of enforcement activities, collection and distribution of child support to custodial parents, and investigation and referral of cases for criminal prosecution for willful non-payment of support.
2. Directs the operations of a complex child support accounts receivable system, including related accounting systems and state reporting requirements.
3. Oversees the development and ongoing operations of the department's automation programs and systems; and coordinates with the State Department of Child Support Services and other government agencies for the development, implementation, and maintenance of a statewide interactive automated case management and tracking system.
4. Oversees the development, revision, and implementation of operational policies and procedures; analyzes and interprets existing and proposed legislation and State Department of Child Support Services policies, procedures, and other directives to determine their impact on departmental operations; identifies areas for organizational improvement; formulates long-range strategic plans; and initiates changes to improve organizational efficiency and ensure program conformance to federal and state child support laws, regulations, and court decisions.
5. Serves on local and statewide committees to coordinate program administrative and training efforts; represents the County in statewide efforts to affect state and federal policy and regulations; and addresses legislative, judicial, and regulatory bodies to explain, defend, and advocate the County's position and actions.
6. Attends meetings of the Board of Supervisors, making presentations and answering questions on technical and policy issues; directs public relations activities for the department; makes presentations to the public and media to promote awareness of the department's services; and acts as a liaison between the department and other County departments.
7. Directs staff in the preparation and monitoring of the departmental and state budgets, determination of appropriate level of services, development of performance measures, and analysis of services provided to ensure cost efficiency and adequate levels of service; directs the reallocation of funds to cover unprojected costs; and presents and defends proposed budget to the Board of Supervisors.
8. Selects executive, management, and support staff; establishes performance standards; evaluates staff performance; reviews performance evaluations prepared by subordinate staff; and reviews and takes action on disciplinary matters.

EMPLOYMENT STANDARDS: Possession of a bachelor's degree in business or public administration or related field, and:

1. five years of progressively responsible senior management or executive experience in a similarly sized organization that included long-range strategic planning, budgetary responsibility, and organizational/staff development; or,
2. a combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.

Additional Qualifications: Possession of a valid California Class C Driver's License is required at time of appointment.

Knowledge of: principles and practices of performance-based budgeting, program management, project management, long-range planning, and customer service; current management theory and practice; organizational development;; principles and practices of effective supervision and performance management; negotiating techniques; team-building techniques; competitive bidding; contract administration; and standard English grammar and usage.

Ability to: plan, organize, delegate, and prioritize work; develop, interpret, and apply policy; establish, modify, and adjust broad goals and priorities; provide clear and effective direction to staff; interpret and apply applicable laws, rules, and policies; communicate effectively orally and in writing; persuade and influence others; represent department and County with tact and diplomacy; and establish and maintain effective working relationships with County departments, agencies, private contractors, businesses, and the general public.

Desirable Knowledge: Public sector child support enforcement programs and systems; federal, state, and local government laws and management practices; general operations and functions of local government services.

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