Child Support Services Director
DEFINITION: Under administrative direction, plans, organizes,
manages, and directs the operations of the Department of Child
Support Services; and performs related duties as required.
DISTINGUISHING CHARACTERISTICS: This is an at-will, department head
class. The incumbent is exempt from Civil Service and serves at the
pleasure of the County Executive Officer. The incumbent also works
closely with the California Department of Child Support Services and
is responsible for the overall program and administrative operations
of the County's Department of Child Support Services, consistent
with state and federal regulations.
EXAMPLES OF DUTIES:
1. Directs staff in the planning and coordination of the Countywide
child support program, including: establishment of paternity and
court orders for child support, performance of enforcement
activities, collection and distribution of child support to
custodial parents, and investigation and referral of cases for
criminal prosecution for willful non-payment of support.
2. Directs the operations of a complex child support accounts
receivable system, including related accounting systems and state
3. Oversees the development and ongoing operations of the
department's automation programs and systems; and coordinates with
the State Department of Child Support Services and other government
agencies for the development, implementation, and maintenance of a
statewide interactive automated case management and tracking system.
4. Oversees the development, revision, and implementation of
operational policies and procedures; analyzes and interprets
existing and proposed legislation and State Department of Child
Support Services policies, procedures, and other directives to
determine their impact on departmental operations; identifies areas
for organizational improvement; formulates long-range strategic
plans; and initiates changes to improve organizational efficiency
and ensure program conformance to federal and state child support
laws, regulations, and court decisions.
5. Serves on local and statewide committees to coordinate program
administrative and training efforts; represents the County in
statewide efforts to affect state and federal policy and
regulations; and addresses legislative, judicial, and regulatory
bodies to explain, defend, and advocate the County's position and
6. Attends meetings of the Board of Supervisors, making
presentations and answering questions on technical and policy
issues; directs public relations activities for the department;
makes presentations to the public and media to promote awareness of
the department's services; and acts as a liaison between the
department and other County departments.
7. Directs staff in the preparation and monitoring of the
departmental and state budgets, determination of appropriate level
of services, development of performance measures, and analysis of
services provided to ensure cost efficiency and adequate levels of
service; directs the reallocation of funds to cover unprojected
costs; and presents and defends proposed budget to the Board of
8. Selects executive, management, and support staff; establishes
performance standards; evaluates staff performance; reviews
performance evaluations prepared by subordinate staff; and reviews
and takes action on disciplinary matters.
EMPLOYMENT STANDARDS: Possession of a bachelor's degree in business
or public administration or related field, and:
1. five years of progressively responsible senior management or
executive experience in a similarly sized organization that included
long-range strategic planning, budgetary responsibility, and
organizational/staff development; or,
2. a combination of training, education, and experience that is
equivalent to the employment standard listed above and that provides
the required knowledge and abilities.
Additional Qualifications: Possession of a valid California Class C
Driver's License is required at time of appointment.
Knowledge of: principles and practices of performance-based
budgeting, program management, project management, long-range
planning, and customer service; current management theory and
practice; organizational development;; principles and practices of
effective supervision and performance management; negotiating
techniques; team-building techniques; competitive bidding; contract
administration; and standard English grammar and usage.
Ability to: plan, organize, delegate, and prioritize work; develop,
interpret, and apply policy; establish, modify, and adjust broad
goals and priorities; provide clear and effective direction to
staff; interpret and apply applicable laws, rules, and policies;
communicate effectively orally and in writing; persuade and
influence others; represent department and County with tact and
diplomacy; and establish and maintain effective working
relationships with County departments, agencies, private
contractors, businesses, and the general public.
Desirable Knowledge: Public sector child support enforcement
programs and systems; federal, state, and local government laws and
management practices; general operations and functions of local