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Child Support Officer, Supervising

Salary: $23.31-$28.45 hourly / $4,054-$4,949 monthly / Range: 5646

DEFINITION: Under general direction, supervises and participates in a unit of child support officers in the location of absent parents, establishment of paternity and/or child support obligations, and enforcement of court orders; and performs related duties as required.

DISTINGUISHING CHARACTERISTICS: This class has responsibility for supervising a group of Child Support Officers and coordinating work assignments and priorities with other units. This is a working supervisory position in which incumbents coordinate and review the work of subordinates.

EXAMPLES OF DUTIES: Assigns and reviews the work of Child Support Officers; orients and trains new employees and evaluates staff performance; reviews case activity to ensure information is complete and that cases are updated on a regular basis; handles specific aspects of difficult cases; determines if a requested legal action is appropriate, forwards for action, or returns it to child support staff for additional information; assists attorneys in the research and preparation of difficult cases; monitors and analyzes collection of data and accounts using computer-generated reports.

EMPLOYMENT STANDARDS:

1. Two years of experience performing duties equivalent to the class of Child Support Officer II with Santa Barbara County; or,
2. a combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.

Knowledge of: laws and regulations pertaining to child support; communication skills and interview techniques; court procedures; methods, and techniques to locate absent parents; methods of collecting delinquent accounts; financial recordkeeping procedures.

Ability to: elicit pertinent information from a variety of individuals, in conflict situations; understand and apply rules, regulations, and laws; perform mathematical calculations; correctly evaluate information and initiate action in accordance with established standards and within established time frames; learn and apply training and supervisory techniques; analyze information, draw logical conclusions, and make sound recommendations.
 



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