Child Support Officer, Supervising
Salary: $23.31-$28.45 hourly / $4,054-$4,949 monthly / Range:
DEFINITION: Under general direction, supervises and participates
in a unit of child support officers in the location of absent
parents, establishment of paternity and/or child support
obligations, and enforcement of court orders; and performs related
duties as required.
DISTINGUISHING CHARACTERISTICS: This class has responsibility for
supervising a group of Child Support Officers and coordinating work
assignments and priorities with other units. This is a working
supervisory position in which incumbents coordinate and review the
work of subordinates.
EXAMPLES OF DUTIES: Assigns and reviews the work of Child Support
Officers; orients and trains new employees and evaluates staff
performance; reviews case activity to ensure information is complete
and that cases are updated on a regular basis; handles specific
aspects of difficult cases; determines if a requested legal action
is appropriate, forwards for action, or returns it to child support
staff for additional information; assists attorneys in the research
and preparation of difficult cases; monitors and analyzes collection
of data and accounts using computer-generated reports.
1. Two years of experience performing duties equivalent to the class
of Child Support Officer II with Santa Barbara County; or,
2. a combination of training, education, and experience that is
equivalent to the employment standard listed above and that provides
the required knowledge and abilities.
Knowledge of: laws and regulations pertaining to child support;
communication skills and interview techniques; court procedures;
methods, and techniques to locate absent parents; methods of
collecting delinquent accounts; financial recordkeeping procedures.
Ability to: elicit pertinent information from a variety of
individuals, in conflict situations; understand and apply rules,
regulations, and laws; perform mathematical calculations; correctly
evaluate information and initiate action in accordance with
established standards and within established time frames; learn and
apply training and supervisory techniques; analyze information, draw
logical conclusions, and make sound recommendations.