Child Support Officer, Senior
Salary: $20.09-$24.52 hourly / $3,494-$4,265 monthly / Range:
DEFINITION: Under general direction, conducts interviews and
investigations to locate absent parents, establish paternity, and
initiate actions to establish and enforce orders for support; may
act as a training officer or lead worker; and performs related
duties as required.
DISTINGUISHING CHARACTERISTICS: This class is the advanced
journey-level/lead worker in the Child Support Officer series. It is
distinguished from Child Support Officer I/II in that incumbents are
assigned a select caseload involving complex, sensitive, or
confidential cases or assignments which require advanced technical
skill. Work assignments require a higher degree of skill in
interacting with individuals in difficult situations, and technical
knowledge and independent judgment in assessing problem situations
and formulating plans for action. Incumbents may also act in a lead
capacity under direction of a Child Support Officer, Supervising, or
as a training officer for less experienced staff.
The Senior level is distinguished from Child Support Officer,
Supervising, in that the Supervising class is responsible for the
day-to-day supervision of a team of Child Support Officers.
EXAMPLES OF DUTIES:
1. Analyzes and evaluates special cases, referred by management and
supervisory staff, involving inquiries or complaints regarding the
program, services or procedures, County employees or their friends
or relatives, elected officials, and complex legal/collection
issues; responds to inquiries or complaints by telephone or
correspondence; audits case files to determine compliance with
appropriate procedures, laws and regulations; identifies problem
areas and resolves by initiating or recommending appropriate
remedies; prepares case summaries for the director; provides
Officers with technical assistance in interpreting and applying
relevant laws, regulations, and procedures.
2. Administers a specialized caseload of more difficult or complex
cases. Activities include:
1. Interviews custodial and non-custodial parents, witnesses, family
members, representatives from law enforcement agencies, and
attorneys to obtain statements and gather information to establish
paternity, locate absent parents, determine financial status;
explains to non-custodial parents or other involved parties the
calculation of support amounts, obligations, and legal requirements.
2. Performs skiptracing activities using sources such as the postal
service, financial institutions, state and federal parent locator
services, and military locator services in order to locate absent
parents and/or their assets; verifies information by contacting
individuals or agencies by correspondence or telephone; initiates,
receives, and responds to inquiries concerning cases where custodial
or non-custodial parent resides in another state.
3. Analyzes case data to determine, within established guidelines,
the need for legal action to enforce or modify orders for support or
to establish paternity; initiates legal action through the
preparation of documents such as orders of examination, contempt
actions, wage assignments, writs of execution, and subpoenas;
prepares evidence and testifies in court; assists legal staff in
preparing case data for prosecution and litigation; serves legal
4. Evaluates income and expense data of non-custodial parent to
determine support capability; enters data into the computer to
determine payment amounts and interest; calculates arrearage amounts
involving foster care cases; prepares case summaries, statistical
and financial reports; compiles, processes, and checks various
accounting records pertinent to a case; reviews and monitors
assigned cases to ensure support obligations are being met and
individuals are in compliance with court orders; recommends case
5. Utilizes the computer system to input or access case data to
initiate actions, maintain history of actions taken, monitor
payments, and prepare correspondence, reports, and legal documents.
3. May develop and conduct training for staff in work procedures,
methods, and in the use of the automated system.
4. May act as lead worker for lower-level staff, including
delegating and reviewing work and providing input on performance
evaluations; may also perform supervisory duties in the absence of
the Child Support Officer, Supervising.
1. One year of journey-level experience conducting financial
evaluations or investigations that included a minimum of six months
as a Child Support Officer II; or,
2. a combination of training, education, and experience that is
equivalent to the employment standard listed above and that provides
the required knowledge and abilities.
Possession of a bachelor's degree in a related field, such as
accounting, public or business administration, sociology, or
psychology is desirable and may be substituted for up to six months
of the required experience conducting financial evaluations or
investigations. A bachelor's degree may not be substituted for the
required experience as a Child Support Officer II.
Knowledge of: federal, state, and local laws governing child support
actions; interviewing, skiptracing, and collections methods and
techniques; public relations; report writing; sources used to locate
individuals and/or assets; legal enforcement remedies; legal
terminology and legal document processing; office and recordkeeping
procedures; computer operations; basic arithmetic; accounting
practices and procedures; English usage, grammar, and spelling.
Ability to: interpret and apply federal, state, and local laws
governing child support actions; research and extract factual
information; analyze and interpret information, develop conclusions,
formulate strategies, and make recommendations; negotiate and obtain
cooperation from the public, agencies, and organizations; work under
pressure or in stressful situations; exercise tact, diplomacy, and
independent judgment; explain technical information to the public,
agencies, and organizations; communicate with a wide range of
people; elicit information from hostile and/or uncooperative
clients; compile, organize, and document information; prepare
statistical, financial, and narrative reports and records; establish
and maintain working relationships with co-workers and the public;
operate a personal computer; perform arithmetic calculations;
identify and meet training needs of line staff; plan, organize, and
review the work of staff; maintain confidentiality of information;
organize and prioritize work assignments; work independently.