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Child Support Officer, Senior

Salary: $20.09-$24.52 hourly / $3,494-$4,265 monthly / Range: 5348

DEFINITION: Under general direction, conducts interviews and investigations to locate absent parents, establish paternity, and initiate actions to establish and enforce orders for support; may act as a training officer or lead worker; and performs related duties as required.

DISTINGUISHING CHARACTERISTICS: This class is the advanced journey-level/lead worker in the Child Support Officer series. It is distinguished from Child Support Officer I/II in that incumbents are assigned a select caseload involving complex, sensitive, or confidential cases or assignments which require advanced technical skill. Work assignments require a higher degree of skill in interacting with individuals in difficult situations, and technical knowledge and independent judgment in assessing problem situations and formulating plans for action. Incumbents may also act in a lead capacity under direction of a Child Support Officer, Supervising, or as a training officer for less experienced staff.

The Senior level is distinguished from Child Support Officer, Supervising, in that the Supervising class is responsible for the day-to-day supervision of a team of Child Support Officers.


1. Analyzes and evaluates special cases, referred by management and supervisory staff, involving inquiries or complaints regarding the program, services or procedures, County employees or their friends or relatives, elected officials, and complex legal/collection issues; responds to inquiries or complaints by telephone or correspondence; audits case files to determine compliance with appropriate procedures, laws and regulations; identifies problem areas and resolves by initiating or recommending appropriate remedies; prepares case summaries for the director; provides Officers with technical assistance in interpreting and applying relevant laws, regulations, and procedures.
2. Administers a specialized caseload of more difficult or complex cases. Activities include:
1. Interviews custodial and non-custodial parents, witnesses, family members, representatives from law enforcement agencies, and attorneys to obtain statements and gather information to establish paternity, locate absent parents, determine financial status; explains to non-custodial parents or other involved parties the calculation of support amounts, obligations, and legal requirements.
2. Performs skiptracing activities using sources such as the postal service, financial institutions, state and federal parent locator services, and military locator services in order to locate absent parents and/or their assets; verifies information by contacting individuals or agencies by correspondence or telephone; initiates, receives, and responds to inquiries concerning cases where custodial or non-custodial parent resides in another state.
3. Analyzes case data to determine, within established guidelines, the need for legal action to enforce or modify orders for support or to establish paternity; initiates legal action through the preparation of documents such as orders of examination, contempt actions, wage assignments, writs of execution, and subpoenas; prepares evidence and testifies in court; assists legal staff in preparing case data for prosecution and litigation; serves legal documents.
4. Evaluates income and expense data of non-custodial parent to determine support capability; enters data into the computer to determine payment amounts and interest; calculates arrearage amounts involving foster care cases; prepares case summaries, statistical and financial reports; compiles, processes, and checks various accounting records pertinent to a case; reviews and monitors assigned cases to ensure support obligations are being met and individuals are in compliance with court orders; recommends case closures.
5. Utilizes the computer system to input or access case data to initiate actions, maintain history of actions taken, monitor payments, and prepare correspondence, reports, and legal documents.
3. May develop and conduct training for staff in work procedures, methods, and in the use of the automated system.
4. May act as lead worker for lower-level staff, including delegating and reviewing work and providing input on performance evaluations; may also perform supervisory duties in the absence of the Child Support Officer, Supervising.


1. One year of journey-level experience conducting financial evaluations or investigations that included a minimum of six months as a Child Support Officer II; or,
2. a combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.

Possession of a bachelor's degree in a related field, such as accounting, public or business administration, sociology, or psychology is desirable and may be substituted for up to six months of the required experience conducting financial evaluations or investigations. A bachelor's degree may not be substituted for the required experience as a Child Support Officer II.

Knowledge of: federal, state, and local laws governing child support actions; interviewing, skiptracing, and collections methods and techniques; public relations; report writing; sources used to locate individuals and/or assets; legal enforcement remedies; legal terminology and legal document processing; office and recordkeeping procedures; computer operations; basic arithmetic; accounting practices and procedures; English usage, grammar, and spelling.

Ability to: interpret and apply federal, state, and local laws governing child support actions; research and extract factual information; analyze and interpret information, develop conclusions, formulate strategies, and make recommendations; negotiate and obtain cooperation from the public, agencies, and organizations; work under pressure or in stressful situations; exercise tact, diplomacy, and independent judgment; explain technical information to the public, agencies, and organizations; communicate with a wide range of people; elicit information from hostile and/or uncooperative clients; compile, organize, and document information; prepare statistical, financial, and narrative reports and records; establish and maintain working relationships with co-workers and the public; operate a personal computer; perform arithmetic calculations; identify and meet training needs of line staff; plan, organize, and review the work of staff; maintain confidentiality of information; organize and prioritize work assignments; work independently.

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