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Child Support Officer

Salary: Child Support Officer I (#3459)

$15.64-$19.09 hourly / $2,720-$3,320 monthly / Range: 4846

Child Support Officer II (#3460)

$18.18-$22.19 hourly / $3,162-$3,860 monthly / Range: 5148

DEFINITION: Under close (I) or general (II) supervision, establishes and enforces orders for child and medical support; locates absent parents; establishes paternity; and performs related duties as required.

DISTINGUISHING CHARACTERISTICS:

Child Support Officer I is the entry-level class in this series. Using an automated system and under close supervision, incumbents learn casework methods, enforcement techniques and procedures, and the laws and regulations governing the child support program. Incumbents are expected to learn the full range of duties and may progress to the Child Support Officer II level.

Child Support Officer II is the journey-level class in this series. Work assignments require the ability to independently maintain a caseload, interview clients, evaluate various sources of information, and initiate legal proceedings. This class is distinguished from Child Support Officer, Senior in that the Senior level acts in a lead capacity and is responsible for a select caseload involving complex, sensitive, or confidential cases or assignments which require advanced technical skill.

EXAMPLES OF DUTIES:

1. Intensively utilizes an automated computer system to coordinate child support cases, including: inputting and accessing case data; applying federal and state regulations to initiate, locate, establish, and enforce actions; maintaining history of actions taken; monitoring payments; and preparing correspondence, reports, and legal documents.
2. Interviews custodial and non-custodial parents, witnesses, family members, representatives from law enforcement agencies, and attorneys to obtain statements and gather information to establish paternity, locate absent parents, and determine financial status; and explains to non-custodial parents or other involved parties the calculation of support amounts, obligations, and legal requirements.
3. Performs skiptracing activities using sources such as the postal service, financial institutions, state and federal parent locator services, and military locator services in order to locate absent parents and/or their assets; verifies information by contacting individuals or agencies by correspondence or telephone; and initiates, receives, and responds to inquiries concerning cases where custodial or non-custodial parent resides in another state.
4. Analyzes case data to determine, within established guidelines, the need for legal action to establish, enforce, or modify orders for support; initiates legal action through the preparation of documents such as orders of examination, contempt actions, wage assignments, writs of execution, and subpoenas; prepares evidence and testifies in court as necessary; and assists legal staff in preparing case data for prosecution and litigation.
5. Evaluates income and expense data of non-custodial parent to determine support capability; enters data into the computer to determine payment amounts and interest; calculates arrearage amounts; prepares case summaries and histories; compiles, processes, and checks pertinent accounting records; reviews and monitors assigned cases to ensure that support obligations are being met and that individuals are in compliance with court orders; and recommends case closure.

EMPLOYMENT STANDARDS: Child Support Officer I

1. One year of experience working in a computerized office environment performing either (A) eligibility determination, (B) collections, or (C) a combination of duties from one or more jobs that include comparing and evaluating data; organizing and prioritizing multiple projects or cases simultaneously; reading, interpreting, and applying rules and regulations; and quickly evaluating information and adopting responses; or,
2. a combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.

Knowledge of: basic interviewing techniques; automated office and recordkeeping procedures, including coding and comparing data; English usage, grammar, and spelling; basic arithmetic, and using computers as tools to access and input data.

Ability to: read, interpret, learn, and apply federal, state, and local laws governing child support actions; read computer screens and make data comparisons rapidly and accurately; research and extract factual information; elicit information from hostile and/or uncooperative individuals; communicate with and explain technical information to people from a wide range of educational, cultural, and financial backgrounds; quickly evaluate a situation and adopt a course of action; perform basic arithmetical computations; organize and prioritize many work assignments; follow written and oral instructions; exercise tact, diplomacy, flexibility, and independent judgment; remain calm in difficult situations; maintain confidentiality of information; operate a keyboard and personal computer for long periods of time; and learn and apply skiptracing and collections methods and techniques, sources used to locate individuals and/or assets, effective and assertive interview techniques, legal enforcement remedies, legal terminology and document processing, and basic bookkeeping practices and procedures.

Child Support Officer II:

1. One year of experience performing duties equivalent to Child Support Officer I with Santa Barbara County; or,
2. a combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.

Knowledge of: federal, state, and local laws governing child support actions; effective and assertive interviewing techniques; skiptracing and collections methods and techniques; sources used to locate individuals and/or assets; automated office and recordkeeping procedures; English usage, grammar, and spelling; basic arithmetic; legal enforcement remedies; legal terminology and document processing; basic bookkeeping practices and procedures; and using a computer as a tool to access and input data.

Ability to: read, interpret, and apply federal, state, and local laws governing child support actions; read computer screens and make data comparisons rapidly and accurately; research and extract factual information; elicit information from hostile and/or uncooperative individuals; communicate with and explain technical information to people from a wide range of educational, cultural, and financial backgrounds; quickly evaluate a situation and adopt a course of action; perform basic arithmetical computations; organize and prioritize many work assignments; maintain large caseloads; follow written and oral instructions; exercise tact, diplomacy, and flexibility; make independent decisions; remain calm in difficult situations; maintain confidentiality of information; and operate a keyboard and personal computer for long periods of time.



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