Child Support Manager
Salary: $19.09-$23.31 hourly / $3,320-$4,054 monthly / Range:
DEFINITION: Under general direction, plans, organizes, directs,
and manages the activities of a Department of Child Support Services
branch office; serves as a member of the department's management
team; supervises staff, directly and through subordinates; and
performs related duties as required.
DISTINGUISHING CHARACTERISTICS: Child Support Manager is responsible
for managing the staff and operations of a child support branch
office, including establishing and enforcing support orders, and
investigative, compliance, legal, and clerical support activities.
Child Support Managers have department-wide responsibilities for
various child support programs and, as members of the department's
management team, help determine the department's overall direction.
This class is distinguished from Child Support Officer, Supervising
in that the emphasis of the supervisory class is on the supervision
of Child Support Officers rather than on managing all branch
activities associated with child support establishment and
enforcement. The Child Support Manager is further distinguished from
the Child Support Services Assistant Director by its department-wide
oversight responsibility for program operations, whereas the
Assistant Director also has department-wide oversight responsibility
for administrative functions such as accounting and automation.
EXAMPLES OF DUTIES:
1. Directly and through subordinates, plans, organizes, and directs
the provision of child support services at a branch office,
including: establishing and enforcing orders for child and medical
support, locating absent parents, establishing paternity, and
collecting current and past due support; ensures branch activities
are in compliance with state and federal guidelines, regulations,
and statutes; and coordinates branch operations with investigative,
accounting, automation, and legal staff.
2. As a member of the department's management team, participates in
determining the department's overall direction, goals, and
objectives; establishes and monitors performance measures and
standards of success; develops, implements, and evaluates policy and
procedures; formulates long-range strategic plans; and may be
assigned additional management responsibility over departmental
operations required to effectively administer Santa Barbara County's
Title IV-D program.
3. Analyzes legislative and regulatory changes to assess impact on
operations; plans and implements related changes; develops, reviews,
and analyzes management reports to enhance program operations by
prioritizing resource allocation, measuring program effectiveness,
and evaluating the need for new or modified procedures and programs;
and prepares grant and new program applications and proposals.
4. Acts as liaison with other County departments; represents the
department in contacts with governmental and local community
agencies, the business community, and the public; and may act in the
absence of the director and assistant director.
5. Assists in the development and administration of the department's
budget; analyzes staffing and expenditure requests; recommends
reallocation of staff; and authorizes expenditure of funds.
6. Directly and through subordinates, interviews, selects, and
trains staff; establishes performance standards; evaluates staff
performance; and takes and recommends disciplinary actions.
1. Two years of experience performing duties equivalent to the class
of Child Support Officer, Supervising with Santa Barbara County; or,
2. a combination of training, education, and experience that is
equivalent to the employment standard listed above and that provides
the required knowledge and abilities.
Knowledge of: federal, state, and local child support laws, rules,
and regulations; court procedures relating to child support
enforcement; principles and practices of effective supervision, case
management, and performance measurement; accounts receivable and
collection practices; principles of personnel management, including
selection, evaluation, and training of subordinate staff;
investigative techniques related to establishing and enforcing
support orders; standard English grammar and usage; and standard
computer applications used in business and government.
Ability to: learn and apply current management and budget
preparation practices; analyze problems, project consequences of
proposed actions, and make and implement recommendations; prepare
and administer budgets; prepare narrative and statistical reports
and proposals; communicate clearly and concisely, both orally and in
writing; read, interpret, explain, and apply complex laws, rules,
and regulations; establish and maintain effective working
relationships with staff, County departments, other government
agencies, and members of the public; prioritize and coordinate work
through others; develop and implement operational goals, objectives,
policies, and procedures; supervise, train, and evaluate personnel;
work independently; maintain confidentiality of information; and
operate a personal computer.
Desirable Qualifications: A bachelor's degree in business or public