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Child Support Manager

Salary: $19.09-$23.31 hourly / $3,320-$4,054 monthly / Range: 5246

DEFINITION: Under general direction, plans, organizes, directs, and manages the activities of a Department of Child Support Services branch office; serves as a member of the department's management team; supervises staff, directly and through subordinates; and performs related duties as required.

DISTINGUISHING CHARACTERISTICS: Child Support Manager is responsible for managing the staff and operations of a child support branch office, including establishing and enforcing support orders, and investigative, compliance, legal, and clerical support activities. Child Support Managers have department-wide responsibilities for various child support programs and, as members of the department's management team, help determine the department's overall direction.

This class is distinguished from Child Support Officer, Supervising in that the emphasis of the supervisory class is on the supervision of Child Support Officers rather than on managing all branch activities associated with child support establishment and enforcement. The Child Support Manager is further distinguished from the Child Support Services Assistant Director by its department-wide oversight responsibility for program operations, whereas the Assistant Director also has department-wide oversight responsibility for administrative functions such as accounting and automation.


1. Directly and through subordinates, plans, organizes, and directs the provision of child support services at a branch office, including: establishing and enforcing orders for child and medical support, locating absent parents, establishing paternity, and collecting current and past due support; ensures branch activities are in compliance with state and federal guidelines, regulations, and statutes; and coordinates branch operations with investigative, accounting, automation, and legal staff.
2. As a member of the department's management team, participates in determining the department's overall direction, goals, and objectives; establishes and monitors performance measures and standards of success; develops, implements, and evaluates policy and procedures; formulates long-range strategic plans; and may be assigned additional management responsibility over departmental operations required to effectively administer Santa Barbara County's Title IV-D program.
3. Analyzes legislative and regulatory changes to assess impact on operations; plans and implements related changes; develops, reviews, and analyzes management reports to enhance program operations by prioritizing resource allocation, measuring program effectiveness, and evaluating the need for new or modified procedures and programs; and prepares grant and new program applications and proposals.
4. Acts as liaison with other County departments; represents the department in contacts with governmental and local community agencies, the business community, and the public; and may act in the absence of the director and assistant director.
5. Assists in the development and administration of the department's budget; analyzes staffing and expenditure requests; recommends reallocation of staff; and authorizes expenditure of funds.
6. Directly and through subordinates, interviews, selects, and trains staff; establishes performance standards; evaluates staff performance; and takes and recommends disciplinary actions.


1. Two years of experience performing duties equivalent to the class of Child Support Officer, Supervising with Santa Barbara County; or,
2. a combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.

Knowledge of: federal, state, and local child support laws, rules, and regulations; court procedures relating to child support enforcement; principles and practices of effective supervision, case management, and performance measurement; accounts receivable and collection practices; principles of personnel management, including selection, evaluation, and training of subordinate staff; investigative techniques related to establishing and enforcing support orders; standard English grammar and usage; and standard computer applications used in business and government.

Ability to: learn and apply current management and budget preparation practices; analyze problems, project consequences of proposed actions, and make and implement recommendations; prepare and administer budgets; prepare narrative and statistical reports and proposals; communicate clearly and concisely, both orally and in writing; read, interpret, explain, and apply complex laws, rules, and regulations; establish and maintain effective working relationships with staff, County departments, other government agencies, and members of the public; prioritize and coordinate work through others; develop and implement operational goals, objectives, policies, and procedures; supervise, train, and evaluate personnel; work independently; maintain confidentiality of information; and operate a personal computer.

Desirable Qualifications: A bachelor's degree in business or public administration.

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