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CCS Caseworker, Supervising

Salary: $17.72-$21.63 hourly / $3,081-$3,762 monthly / Range: 5096

DEFINITION: Under general direction, supervises the work of staff responsible for supporting medical case management and determining eligibility and fees for applicants seeking subsidized medical care for children with physical disabilities through the California Children's Services (CCS) program; and performs other related duties as assigned.

DISTINGUISHING CHARACTERISTICS: This is a first-line supervisory classification and is distinguished from the CCS Caseworker by its focus on supervising the operations of the CCS Caseworkers.

EXAMPLES OF DUTIES:

1. Supervises and evaluates the work of CCS Caseworkers; provides training to new and existing staff on program procedures and regulations; interprets complex program procedures and regulations and provides clarification to staff, clients, and the public; consults with the Supervising Public Health Nurse and the CCS Program Manager to provide guidance to CCS Caseworkers in unusually complex cases.
2. Participates in the recruitment, interviewing, and selection of CCS staff; provides orientation to new CCS Caseworkers; provides direction and motivation to staff; identifies performance issues and takes appropriate action including additional training, increased supervision, and disciplinary action if necessary.
3. Oversees a quality assurance program for CCS case management activities; conducts case reviews to ensure compliance with program rules and regulations; identifies problem trends and determines appropriate actions to correct case management errors; responds to inquiries about services and eligibility from the general public and other agencies; resolves a variety of complaints regarding service delivery and eligibility determinations from the general public, recipients, and applicants.
4. Prepares routine and special reports to assist in program tracking and management; represents the CCS program at departmental and community meetings.
5. When required by workload or the absence of a staff member, makes eligibility and fee determinations and provides medical case management for CCS clients.

EMPLOYMENT STANDARDS:

1. Two years of experience determining program eligibility and coordinating services to clients, preferably medical services; or,
2. a combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.

Additional Qualifications: Possession of a valid California Class C Driver's License and/or the ability to speak, read, and write in both English and Spanish may be required for some positions.

Knowledge of: the principles of eligibility determination; case management and coordination procedures; structure and purpose of public assistance or social services programs; case review practices; caseload management techniques; computer systems, including standard office software; standard English usage and grammar; interviewing techniques; basic medical terminology.

Ability to: plan, organize, and prioritize own and others' work; learn and apply supervisory principles, such as effectively delegating work, evaluating performance, training, mentoring, rewarding, disciplining, and motivating; establish and maintain effective working relationships; foster cooperation and teamwork among staff; read, understand, and interpret complex rules, regulations, and procedures; collect and analyze information, draw logical conclusions, and make appropriate decisions or recommendations; work independently; interact effectively with clients of various ethnic and socio-economic backgrounds; communicate effectively both orally and in writing in order to effectively complete reports and interact with clients and the public; maintain accurate documentation of action taken; make routine arithmetical calculations necessary for eligibility and fee determinations; maintain confidentiality of information.

Desirable Qualifications: Prior experience with the California Children's Services program and previous supervisory experience are desirable.
 



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