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Career Employment Specialist Supervisor

Salary: $21.31-$26.01 hourly / $3,706-$4,524 monthly / Range: 5466

DEFINITION: Under general direction, plans, directs, and supervises the work of staff providing client services in such areas as employment counseling/preparation, client needs assessment, vocational training, job development/placement, referral to community resources and support services, and program eligibility determination; and performs related duties as required.

DISTINGUISHING CHARACTERISTICS: The Career Employment Specialist Supervisor is the first full supervisory level in the Career Employment Specialist series. Incumbents are responsible for supervising the day-to-day work activities of staff engaged in providing employment services to clients within an assigned specialized employment services program and/or in an assigned geographical location, and may supervise employees who are determining and authorizing public assistance benefits. Some positions are assigned duties as trainers of newly appointed staff and are responsible for the training and supervision of such staff during their period of intensive training.

EXAMPLES OF DUTIES:

1. Supervises and evaluates the work of staff engaged in providing client services in such areas as employment counseling and preparation, vocational training, job development and job placement, referral to community resources and support services, and program eligibility determination; interviews and participates in the selection of staff; develops and implements work unit goals and monitors progress toward these goals; organizes and coordinates staff activities efficiently to ensure the timely completion of tasks and projects required to meet department standards and performance measures; identifies the need for and provides staff training and development; ensures that subordinate employees have the resources necessary to accomplish their work; instructs staff on the interpretation of regulations and department rules and policies to assure consistency and conformity; counsels and disciplines employees regarding performance problems; resolves employee complaints and makes recommendations to superiors on difficult and complex personnel matters.
2. Ensures compliance with rules, laws, regulations, policies and procedures governing the line operation of assigned employment services program(s); monitors compliance with state and/or federal program regulations and reporting requirements; supervises and participates in quality control; reviews case documentation for completeness, accuracy, adherence to regulations/policies, and appropriateness of action(s) taken; reviews and approves employment plans and provider contracts; identifies and resolves operational problems; determines and takes necessary action to correct errors and resolve problems.
3. Provides technical direction and guidance in the appropriate application of policies and procedures to complex or unusual case circumstances; provides guidance in the use of various automated systems and related tools to meet processing and reporting requirements; receives and responds to inquiries from the general public and other agencies; responds to and resolves a variety of complaints from clients, service providers, employers, and the general public.
4. Prepares narrative and statistical reports or correspondence for management, or as required by the state and/or federal government, on client and work unit activities, the need for additional programs and services, and/or local labor market trends; represents the department in various committee meetings and conferences; interacts with other public agencies to coordinate client services or to provide or clarify information.
5. May be assigned additional supervisory, training, and/or routine administrative responsibilities, including working on pilot and other special projects, serving on various committees or task forces, making presentations regarding program goals and accomplishments, assisting other unit supervisors in interviewing candidates for employment and making hiring recommendations to management, performing various program outreach activities, and training new supervisors and staff.

EMPLOYMENT STANDARDS:

1. Completion of 18 semester units, 27 quarter units, or 18 continuing education credits in behavioral sciences or related field, such as sociology, counseling, social work, psychology, vocational guidance, or other coursework related to the provision of employment services and two years of experience equivalent to a Career Employment Specialist, Senior with Santa Barbara County; or,
2. a combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.

Additional Requirements: Possession of a valid California Class C Driver's License may be required.

Desirable Qualification: Experience as a lead worker or supervisor.

Knowledge of: the principles and practices of employee supervision, training, and evaluation; techniques used in the development of employment plans; community educational and vocational resources and other community resources; general goals and purposes of public social services programs; Federal and State labor laws; laws and regulations pertaining to assigned program; fundamental principles of human behavior; various employment and training programs, and related client services; socioeconomic, physical, mental, behavioral, cultural, language, and other barriers to employment; interviewing and motivational techniques; methods for communicating with a variety of individuals from various socioeconomic, ethnic, and cultural backgrounds; vocational assessment, evaluation, counseling, and guidance methods; practices used in employment training, job development, and job placement; case management techniques; and computer operations and applications.

Some assignments in this class may require knowledge of the rules and regulations governing eligibility for public assistance programs administered by the department.

Ability to: plan, organize, schedule, coordinate, and evaluate the work of staff; secure cooperation and teamwork among staff; maintain a productive and effective workflow; read, apply, interpret, explain, and train staff on State and Federal laws and regulations and department policies and procedures governing assigned program area; understand and apply vocational guidance, work-readiness appraisal, employment plan, assessment theory and concepts; develop approaches to mitigate/reduce barriers to employment; review cases of staff for accuracy, sufficiency, and completeness; collect and analyze data and identify operational problems; draw logical conclusions and make appropriate recommendations, judgments, and decisions; learn the local labor market issues and trends; deal fairly with clients of various ethnic and socio-economic backgrounds; make arithmetic calculations; communicate effectively verbally and in writing; organize and prioritize work assignments; maintain accurate and systematic records; prepare statistical and narrative reports; understand program objectives in relation to departmental goals; use and train others in the use of automated technology to maintain records and files; work effectively with other units of the department; learn to make group presentations; establish and maintain cooperative working relationships with other County employees, clients, employers, representatives from resource and other outside agencies, and the public; assess and manage difficult or hostile persons/situations and call for intervention when appropriate; and maintain confidentiality of information.
 



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