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Project Manager Job Description



Works with internal clients to handle complex systems implementations and/or to drive continuous process improvement.  Responsible for providing analytical services to ensure successful implementation and rollout of all products and services (terminal, personal computer, host-to-host, reporting and MIS). Works with clients to streamline their programs and procedures.  Demonstrates both strong technical knowledge and professionalism to interact with the customer base.  



Operations/Service Management background or previous experience within an operating center, customer service, fraud prevention or performance engineering environment preferred.

Experience in work flow analysis and redesign, continual process improvement and change implementation.

Ability to perform effectively in a high volume transaction environment.



Demonstrated project management and leadership skills

Ability to drive continuous process improvement

Strong customer service orientation

Strong analytical thinking

Effective communication skills

Strong problem solving skills

Ability to create and maintain effective work teams

Strong PC skills including:  Microsoft Excel, Word and Powerpoint

Experience with Microsoft Project, Access and Visio software desirable

Effective coaching, training and development of others


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