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Resume, Letter, Interview
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Reviewing the most Common Interview Questions
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We would like to assure you that
if you practice the answers to these questions, you will ace the
interview. Unfortunately, we can't do that. The interviewer may include
questions about your subject knowledge that we cannot anticipate, nor
would we have space to list them. The current interview trend places
more emphasis on behavioral questions, questions that ask how you
have faced certain issues to determine how you will react in similar
situations. We have included some of those, but our best advice is to
have examples from past experience that demonstrate the skills you
included on your resume. Questions you can ask are included at the
end of this page.
| General Questions You Might be Asked |
Behavioral Questions You Might Be Asked
|
Questions You Could Ask the Employer
|
What to Do With Illegal Questions |
General Questions You Might Be Asked
(Q) with Guides for Answering (A)
Your Qualifications
Q. Tell me about yourself.
A. This is not an
autobiographical question. Focus on why you would like this job and how
you have prepared yourself experientially and academically.
Q.
Why should we hire you?
A. Similar to #1. Focus on
what your particular contribution will be to company success: hard work,
dedication, humor. We all bring something unique.
Q. How have your
education and employment prepared you for this position?
A. See #1.
Q. Do you think your grades
are an accurate indication of what you have learned in college?
A. If you don't, give examples
to illustrate your answer
Q. Tell me about one of your failures and what you learned from it.
A. Be honest but don't bare
your soul: this is not a counseling session! Demonstrate that you can
use failure to achieve future success.
Q. What do you think it
takes to be successful in a company like ours?
A. Reading the company's job
announcement or web page should help answer this question. If you can
talk to an employee of the company beforehand, that would be a wonderful
way to find out. Career fairs are excellent for this reason.
Q. What qualifications should a
successful manager (sales person, engineer, etc.) possess?
A. Read an
occupational description then tie that to your own skills.
Q. Which one of your jobs did you
like the best? least? Why?
A. For the best, use examples
you know relate to the job for which you are applying. For the least,
focus on job tasks that you knew were necessary and performed well, but
were routine, unpleasant, or required little involvement. Don't
criticize your supervisor or employer.
Q.
Describe your strongest communication skills.
A. Describe means give an
example. Remember, listening is a communication skill also.
Q. Think about a large task you
organized. Describe the steps you followed.
A. You can use either a work
or school-related project to illustrate. Be specific.
Q. Do you consider
yourself a leader? Why?
A. Give an example from your
participation in group projects, volunteer situations, clubs, athletics,
or your work situation.
Q. Describe your managerial
(sales, engineering, etc.) skills.
A. Refer to question #8.
Q. Are you creative?
A. Again, give an example.
Creativity is not just drawing, dancing, acting, or playing music. It is
also your ability to look at things in a new way and be innovative in
solving things.
Q. What are your greatest
strengths?
A. Tailor your answer to the
job. For instance, if one of your strengths is leadership and you are
applying for a sales job, show how your motivational skills work in both
situations, or how you hope to reach a regional manager's spot in a few
years.
Q. What is your greatest
weakness?
A. Everyone has weaknesses,
but avoid red flags and show how you have turned your weakness into a
positive. Anger, for instance, is a red flag. Remember weaknesses are
the flip side of strengths. Faulty time management may be the flip side
of concentration and dedication. Procrastination may be the result of
wanting to consider all the information and make an informed decision.
Downplay the negative and play up the positive.
Q. Tell me about your
customer service experience.
A. Tell how and where you
acquired the experience and give an example to show your dedication and
success.
Q.
Do you enjoy routine? Why? Why not?
A. Some routine is fine and
necessary, like eating, going to work, etc. After that, it depends on
you. Choose a job that fits your needs. If you pretty much hate
routine, don't apply for a job that has a lot, like inside claims
adjusting.
Q.
How do you prioritize your work to meet deadlines?
A. Give an example to
demonstrate how you have done this. Pulling an all-nighter is not a good
answer. Planning ahead, keeping lists are good.
Q.
If you have a customer in front of you, a client on the phone, and a
boss who wants to see you, what do you do?
A. To answer this well, you
need to know the company's policy. If you don't know how that company
would do it, say that you would find out, but give an example from a
past experience to demonstrate your ability to stay calm, juggle tasks,
and set priorities.
Q. Tell me about your
computer experience.
A. If you don't have much,
focus on what you have and the steps you are taking to gain more.
Enthusiasm and willingness to learn are key.
Q.
Why did you leave your last job?
A. Opportunity for
advancement, finding work to fit your skills, moving, downsizing,
changing careers are all legitimate answers. If you were fired or hated
your job, do not bad-mouth the job, the company, or your supervisor.
Talk about the positive first, then the lack of communication and what
you learned from it that has improved your performance and outlook.
Great people fail often, but they use failure to learn and improve their
performance.
Your Style and Personality
Q. How would your friends (or
teacher or supervisor) describe you?
A. Keep it honest and
positive. Remember this is not necessarily how you would describe
yourself. Your friends may see your fun and quirks while your supervisor
might see your dedication and adaptability.
Q.
What motivates your best work?
A. Consider the job. If you
need praise or excitement or deadlines, not all jobs offer these. Give
an example.
Q.
What is your biggest weakness as a manager or leader?
A. Think about what a
manager's responsibilities are, like motivating employees, delegating
tasks, setting goals, hiring, firing, preparing budgets, etc. Which do
you like least? Why? What have you done to improve your performance.
Q.
How do you keep track of things you need to do?
A. You are on your own. Most
answers will work, except saying that you just remember everything.
Q. Would you rather write
a report or give it verbally? Why?
A. State your preference, but
indicate your comfort with either approach as the situation warrants.
Knowing the job requirements will assist with this question. Many jobs
require both skills.
Your Interest and Commitment
Q. Why are you interested in
working for our company?
A. Your research into the
company will pay off when answering this question. You can talk about
their approach to training, their goals for the future, their success or
reputation, but be able to back up your statement with specific examples
that include how you can contribute to the company's success.
Q.
Why did you choose your major?
A. If possible, talk about how
you perceived your major would increase your skills and further your
career goals. If you selected a major because you liked the subject
matter and didn't have a clue how that would further your career, you
can indicate that, but talk about how the skills you learned apply to
the job for which you are interviewing. If you changed majors
more than once and ended with one you didn't think was right for you or
if you were influenced by someone else's preference, talk about what you
learned about yourself from that situation and how it will help you make
better decisions in the future.
Q. If you had to choose a
school or major again, what would you change?
A. Most answers are
appropriate, but avoid negativity or blaming the school, teachers, town,
etc. Talk about what you learned from the experience if you do not feel
one of these was perfect.
Q. Do you have plans for
continued study?
A. Employers are interested in
people who have a commitment to life-long learning, but may not support
your education plans if they are not related to the goals of the
organization. Tie your own goals in with those of the employer. Unless
you are applying for a temporary position, it is inappropriate to
mention that you plan to work for a year then attend graduate school.
Q. How do you feel about
travel or relocation?
A. Knowing the job
requirements will help you avoid the wrong answer. For instance, most
management positions require both. Some sales and most consulting
positions require extensive travel, but may allow you to return home at
night, while others require significant time away from home. You can ask
what the travel requirements are if you have not been able to determine
them ahead of time.
Q. How do you deal with stress?
A. Your skills in organization and
prioritization of tasks, your willingness to request your supervisor's
assistance with establishing priorities, or ability to stay calm in
pressure situations, are all appropriate, but you can also mention
activities you engage in that help reduce stress, such as running,
walking, working out, etc. You can mention boxing, but not punching
someone out; karate, but not fighting in a cage or being a member of a
fight club; dancing, but not exotic dancing.
Q. What area of this
position would be the most difficult for you?
A. Again, knowing the
requirements is essential to answering this question. Answer truthfully,
but indicate your reasons along with your willingness to perform the
difficult task and how your approach to it will help minimize the
difficulty.
Q. How long do you plan
to stay with us?
A. As long as you can grow and
contribute to the goals of the organization.
Behavioral Questions You Might Be
Asked (Q) with Guides for Answering (A)
Design a STAR statement (Situation or Task, Action, Results) for
these questions.
Q. Tell me
about an accomplishment from the past year that you are the most proud
of? Why?
A. Focus on work-related. You
can use a personal example if related in some way to the job
description.
Q. Give me an example of a time
that saved your employer time or money.
A. If you cannot come up with
an example, remember that your own dedicated job performance has saved
your employer time and money. Now develop a STAR statement.
Q. Please describe a
situation where you used your creativity to solve a problem.
A. Creativity might be related
to graphic design, engineering, marketing, or anything. It is your
ability to think outside the box and you can use examples from work,
homework, class, or your private life to illustrate the point.
Q. Tell me about a
time when you went the extra mile to help a customer.
A. If you have not been
involved with customer service directly, think about what you have done
that affected a customer and develop a situation from that.
Q.
Describe a situation where you have gathered and analyzed facts to
arrive at a decision.
A. It is O.K. to use
educational experience if you do not have a work-related example.
Q.
Give me an example of a problem you have had with a team member,
co-worker, or employee and how you resolved it.
A. Talking it over with the
person involved, using non-accusatory language and a caring,
problem-solving approach, is the first step. Discussing it with your
team members or a supervisor, as applicable, is next. Get to
resolution, whether it was a reprimand, expulsion from the group,
firing, your agreement with that person's point of view, or the person's
change of behavior.
Q.
Give me an example of a high-pressure situation you have faced this past
year and how you resolved it.
A. Your skills in organization
and prioritization of tasks, your willingness to request your
supervisor's assistance with establishing priorities, or ability to stay
calm in pressure situations, are all appropriate to mention if
applicable.
Q. Describe a situation in which
you used persuasion to convince someone to see things your way.
A. Since most of us use persuasion skills often, try to think of a work
or group-related activity where you used it. Describe the situation,
tell what you did, and describe the result.
Q. Give me an example of a time
when you set a goal and were able to meet or exceed it.
A. Again, work-related is best, but a goal you set personally will work,
too.
Q. Give me an example of a time
when you tried to accomplish something and failed.
A. Remember, at the end of your story, talk about the positive things
you learned from the experience and what you would do differently if
given the same situation.
Q. Tell me about a time that
successfully dealt with a person when that person did not like you or
vice versa.
A. We don't have to like everyone to get along or get results, but we do
have to respect them to do so. Understanding what motivates a person
also helps get results.
Q. Give me an example of a time
that you showed initiative and took the lead.
A. Remember the STAR statement.
Q. Tell me about an experience
when you dealt with an upset customer or co-worker.
A. Emphasize the skills you have that that helped you with this.
Q.
Tell me about a time when you
delegated a project effectively.
A.
Delegating involves
effective
communication, motivation, goal setting and leadership. Three components
of successful delegation are assigning tasks to people that they have
the skills to perform, granting them the authority to carry out the
tasks, and creating a climate of responsibility. It does not mean
dumping a task you do not want on someone and never checking on the
progress. Your example should include why you selected the project that
you delegated.
Q. Give me an example of a time
when you motivated someone.
A. How did you find out what motivated that person? How did you use that
to accomplish positive results?
Q. Tell me about a time when you
had to make an unpopular decision.
A. What was the situation? What was the unpopular decision? Why was it
unpopular? Why did you have to make it? Did the people understand why
you had to make it? How did it turn out?
Q. Tell me about a time when
you used your fact-finding skills to solve a problem.
A. Be sure to talk about which fact-finding skills you used, such as
computer research, interviewing, taking something apart and putting it
back together, etc.
Questions You Can Ask
- a partial list
Remember, you are expected to
find out as much about the company as possible before the interview, but
you may not have been able to find the answers to these questions, or
you may need clarification.
Q. What are your expectations
for the person you hire?
Q. Which specific
skills are necessary to succeed in this job?
Q. How do my
skills, experience and education differ from those of the ideal
candidate?
Q. What level of
input would I have in determining my objectives and deadlines?
Q. What kinds of projects might I be working on?
Q. Why do you like working for
this company?
Q. What level of client contact
should I expect?
Q. Would you describe the typical
training program?
Q. How is the company structured
in terms of departments or divisions?
Q. Would I work for more than one
person?
Q. Please describe the travel
involved in this position.
Q. How often is relocation
required for advancement opportunities?
Q. What are the advancement
opportunities for this position and the typical time frame for
advancements?
Q. What
type of new products is the organization developing?
Q. Is
there a possibility that this organization might be sold or acquired by
another organization in the near future? If so, how would it affect the
present employees?
Q. What are your
policies regarding continuing education for employees?
Q. Is there a
tuition reimbursement policy?
Q. Would there be
an increase in salary after completion of a higher degree? Would it make
advancement easier?
Q. What are some of the biggest
challenges facing your company and your plans for meeting them? or
better yet,
Q. While researching your
company, I read that one of your challenges is xxx....How do you plan to
meet this challenge?
Q. Who are your major
competitors? How does your company compare to them?
Q. What are your plans for
expansion in the next few years?
Q. Is this a new position? If it
is, why was it created? If it isn't, does the company have more than one
opening?
Q. I am very interested in this
position, what is the next step? (Do not leave the interview
without knowing the answer to this question).
Illegal Questions
It would be great if all
interviewers avoided questions which they should not ask, questions
about your race, color, religion, national origin, ancestry, medical
condition, physical handicap, marital status, and age. Unfortunately,
they do not. Often they ask these questions because they are untrained
and they are concerned about a job-related aspect. The tactful thing to
do would be to answer their intent rather than the question. If the
question is really offensive to you and seems to indicate a pattern of
impropriety, you can indicate that the questions are inappropriate to
determine your potential as an employee and walk out. Of course, you
will not receive a job offer in that case, but that is probably all
right with you. Assuming the question is well-intentioned, but
ignorant, what do you do? You need to have a plan of action in case you
are asked one of these questions. If you don't want to confront the
interviewer, you can just answer the question. There are other options,
however.
Following are some questions
and possible answers. Use your own words and style when deciding how to
answer.
- If the interviewer asks
your age, it is usually because you are older and he or she is
concerned that you will not adapt to change well or be enthusiastic.
A. You can say that you are a few
years above legal age (which might be humorous if you are well above),
but you are enthusiastic about the job and bring a positive attitude and
adaptable nature (tactful), or you can answer that the question is
illegal or inappropriate and you prefer not to answer it (assertive, but
may hurt your chance for the job).
- If the interviewer asks
about your marital status of if you have children, it is often
because of concern that you will get married and leave, that your
spouse or children may be a problem if the job requires travel or
relocation, or that you will miss work because of sick children or
child care problems.
A. You can state that marriage or
children will not interfere with your ability and willingness to give
100% to the job (tactful) or that you prefer not to answer personal
questions but would be happy to address job-related concerns
(assertive).
- If the interviewer asks
about your national origin, it is usually because they are concerned
you might not be authorized to work or because they have noticed you
speak with an accent or have said you have bilingual skills. They
may be trying to be friendly in an inappropriate way.
A. You can either answer that you
are authorized to work and are confident you will make a positive
contribution to the company or that you need an employer to sponsor you,
but are confident that your contribution will be well worth it because
of your skills and dedication (tactful). You can also ask how the
question relates to the job requirements (assertive).
- If the interviewer asks
about your health or disability, it is usually because of concern
that you will miss work or will not be able to perform the required
tasks.
A. If you have an obvious
physical disability, you can answer that you have everything you need to
perform the job well above expectations, or that with a small,
inexpensive adjustment to the work environment, you will be the most
productive member of their team and promote a positive image for the
company. Health is a confidential matter between you and the doctor, so
you can ask if there are physical requirements for the job that you can
address.
- If the interviewer asks
about your religion, he or she will usually do it by asking if there
are any days you cannot work or by asking about your non-work or
extracurricular activities.
A. You can reply that you are
there will be no trouble with your ability to fulfill the work
requirements (tactful) or you can ask how the question is related to
the job requirements (assertive).
- If the interviewer asks
if you have ever been arrested or used illegal drugs, you can reply
that you have never been convicted of a felony and your employers
have always considered you to be hard-working and trustworthy
(tactful), or you can say that you understand that employers can ask
if you have ever had a felony conviction if it is related to job
performance, but you don't understand the relevance of the question
in these circumstances (assertive).
Next:
Making a Good First
Impression |