Salary: $21.31-$26.01 hourly / $3,706-$4,524 monthly / Range:
5466
DEFINITION: Under general direction, plans, directs, and
supervises the work of staff providing client services in such areas
as employment counseling/preparation, client needs assessment,
vocational training, job development/placement, referral to
community resources and support services, and program eligibility
determination; and performs related duties as required.
DISTINGUISHING CHARACTERISTICS: The Career Employment Specialist
Supervisor is the first full supervisory level in the Career
Employment Specialist series. Incumbents are responsible for
supervising the day-to-day work activities of staff engaged in
providing employment services to clients within an assigned
specialized employment services program and/or in an assigned
geographical location, and may supervise employees who are
determining and authorizing public assistance benefits. Some
positions are assigned duties as trainers of newly appointed staff
and are responsible for the training and supervision of such staff
during their period of intensive training.
EXAMPLES OF DUTIES:
1. Supervises and evaluates the work of staff engaged in providing
client services in such areas as employment counseling and
preparation, vocational training, job development and job placement,
referral to community resources and support services, and program
eligibility determination; interviews and participates in the
selection of staff; develops and implements work unit goals and
monitors progress toward these goals; organizes and coordinates
staff activities efficiently to ensure the timely completion of
tasks and projects required to meet department standards and
performance measures; identifies the need for and provides staff
training and development; ensures that subordinate employees have
the resources necessary to accomplish their work; instructs staff on
the interpretation of regulations and department rules and policies
to assure consistency and conformity; counsels and disciplines
employees regarding performance problems; resolves employee
complaints and makes recommendations to superiors on difficult and
complex personnel matters.
2. Ensures compliance with rules, laws, regulations, policies and
procedures governing the line operation of assigned employment
services program(s); monitors compliance with state and/or federal
program regulations and reporting requirements; supervises and
participates in quality control; reviews case documentation for
completeness, accuracy, adherence to regulations/policies, and
appropriateness of action(s) taken; reviews and approves employment
plans and provider contracts; identifies and resolves operational
problems; determines and takes necessary action to correct errors
and resolve problems.
3. Provides technical direction and guidance in the appropriate
application of policies and procedures to complex or unusual case
circumstances; provides guidance in the use of various automated
systems and related tools to meet processing and reporting
requirements; receives and responds to inquiries from the general
public and other agencies; responds to and resolves a variety of
complaints from clients, service providers, employers, and the
general public.
4. Prepares narrative and statistical reports or correspondence for
management, or as required by the state and/or federal government,
on client and work unit activities, the need for additional programs
and services, and/or local labor market trends; represents the
department in various committee meetings and conferences; interacts
with other public agencies to coordinate client services or to
provide or clarify information.
5. May be assigned additional supervisory, training, and/or routine
administrative responsibilities, including working on pilot and
other special projects, serving on various committees or task
forces, making presentations regarding program goals and
accomplishments, assisting other unit supervisors in interviewing
candidates for employment and making hiring recommendations to
management, performing various program outreach activities, and
training new supervisors and staff.
EMPLOYMENT STANDARDS:
1. Completion of 18 semester units, 27 quarter units, or 18
continuing education credits in behavioral sciences or related
field, such as sociology, counseling, social work, psychology,
vocational guidance, or other coursework related to the provision of
employment services and two years of experience equivalent to a
Career Employment Specialist, Senior with Santa Barbara County; or,
2. a combination of training, education, and experience that is
equivalent to the employment standard listed above and that provides
the required knowledge and abilities.
Additional Requirements: Possession of a valid California Class C
Driver’s License may be required.
Desirable Qualification: Experience as a lead worker or supervisor.
Knowledge of: the principles and practices of employee supervision,
training, and evaluation; techniques used in the development of
employment plans; community educational and vocational resources and
other community resources; general goals and purposes of public
social services programs; Federal and State labor laws; laws and
regulations pertaining to assigned program; fundamental principles
of human behavior; various employment and training programs, and
related client services; socioeconomic, physical, mental,
behavioral, cultural, language, and other barriers to employment;
interviewing and motivational techniques; methods for communicating
with a variety of individuals from various socioeconomic, ethnic,
and cultural backgrounds; vocational assessment, evaluation,
counseling, and guidance methods; practices used in employment
training, job development, and job placement; case management
techniques; and computer operations and applications.
Some assignments in this class may require knowledge of the rules
and regulations governing eligibility for public assistance programs
administered by the department.
Ability to: plan, organize, schedule, coordinate, and evaluate the
work of staff; secure cooperation and teamwork among staff; maintain
a productive and effective workflow; read, apply, interpret,
explain, and train staff on State and Federal laws and regulations
and department policies and procedures governing assigned program
area; understand and apply vocational guidance, work-readiness
appraisal, employment plan, assessment theory and concepts; develop
approaches to mitigate/reduce barriers to employment; review cases
of staff for accuracy, sufficiency, and completeness; collect and
analyze data and identify operational problems; draw logical
conclusions and make appropriate recommendations, judgments, and
decisions; learn the local labor market issues and trends; deal
fairly with clients of various ethnic and socio-economic
backgrounds; make arithmetic calculations; communicate effectively
verbally and in writing; organize and prioritize work assignments;
maintain accurate and systematic records; prepare statistical and
narrative reports; understand program objectives in relation to
departmental goals; use and train others in the use of automated
technology to maintain records and files; work effectively with
other units of the department; learn to make group presentations;
establish and maintain cooperative working relationships with other
County employees, clients, employers, representatives from resource
and other outside agencies, and the public; assess and manage
difficult or hostile persons/situations and call for intervention
when appropriate; and maintain confidentiality of information.
